Powerful PSA AI assistance for MSPs

70+ AI-assisted actions to supercharge efficiencies and improve experience



Why you’ll love ConnectWise Sidekick for PSA

Faster resolution, better customer experiences with AI-assisted customer service

Your team can quickly request and update information directly through a Microsoft Teams chat integration.


Use AI assistance to quickly find information, get issue summaries, categorize tickets, and receive suggested resolutions.


Get real-time customer analysis, empowering your team to quickly address negative sentiment.


Customer service AI assistance for MSPs

Take ticket resolution time and customer experience to the next level with ConnectWise Sidekick for PSA. This groundbreaking AI service for TSPs revolutionizes the way IT solution providers operate by automating labor-intensive tasks, enabling teams to effortlessly and swiftly address customer issues, resulting in unparalleled customer experiences. When you leverage the power of AI for customer service and ticket resolution, your team gains valuable time to concentrate on resolving complex issues that enhance efficiency and customer satisfaction.

Sidekick for ConnectWise PSA empowers our team to move faster and with more accuracy. Our dispatchers can easily understand tickets, especially those with lots of detail quickly, helping us get tickets assigned and worked faster. We also love the ticket sentiment scoring, and we’re looking forward to even more innovation from ConnectWise! 

Eric Wakkuri, President, DS Tech

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