ConnectWise partner communication channels

The right message, at the right time, to the right partner, from the right channel

We believe in communicating clearly and promptly when sharing news that affects our partners. This page is a one-stop-shop for insights on how ConnectWise communicates to partners as well as resources to help you stay informed. 

Transparency is our promise

These sites are self-service resources where you can quickly access ConnectWise bulletins and incident information, industry advisories relevant to MSPs, and other resources for connecting and communicating with us.

Product Incidents

Real-time updates across all products and sites

Check status >>
Trust Center

Advisories, bulletins + ConnectWise policies

Visit the Trust Center >>
Virtual Community

Network with product experts and partners 

Connect with other partners >>

How to get relevant communications

We communicate in many ways—via email, phone, in-product, and more. Here are the best ways to get the right help when you need it as well as the latest information about updates, identified vulnerabilities, and industry-related advisories.

  1. Update all your contact information. Ask your account manager to confirm your main contact, finance, and contacts for each product in our classified system. (Coming soon! Self-service capabilities for contact information updates.)
  2. Familiarize yourself with all the resources below and bookmark those that apply.
  3. Not sure who to contact when you need our help? Check out this link.

Snapshot: Key communication channels for partners

We know there are a lot of places you can go to find information. Here’s a view of how we think about our channels, what to expect from us, and ways you can engage with us! 

Scenario

How we’ll communicate

Security-related issues

  • We always post real-time updates on our ConnectWise Products & Services Status page—this will be updated most quickly
  • If there is a security-related issue related to ConnectWise solutions or services, we will proactively email the primary contact and product contact(s) for your account and we will post a Security Bulletin. Be sure to bookmark this page and sign up for RSS feeds so you are notified right away.
  • If there is a major security-related issue in the industry that we believe our partners need to know about, we will post a Security Advisory. Be sure to bookmark this page.

Product or service issues

  • Real-time updates on our ConnectWise Products and Services Status page. Bookmark this page and subscribe to receive email alerts.
  • In the event of major issues, we will also email the primary product contact for the impacted product and services. See above for how to ensure your account information is updated.

Product or service updates and enhancements

* ConnectWise SSO required

Ways we connect with each other

If you have any questions about our products or your service, please contact your account manager or submit a support ticket for resolution.