Blog Posts by Brian Troy
Brian Troy
Director, Product Marketing, ConnectWise
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05/05/2022
2 min read
Scale Service Delivery Despite the IT Talent Gaps
By: Brian Troy
Learn three best practices that help MSPs streamline IT management, provide comprehensive support, and scale service delivery—all must-haves in today’s high-stakes environment.
Business Growth
04/22/2021
2 min read
What's the difference between MSP software and generalist SaaS point solutions?
By: Brian Troy
What are the limitations of generalist SaaS software? We dive into the benefits of using MSP-specific solutions.
Managed Services
08/24/2020
3 min read
Getting the most out of your quarterly Business Reviews
By: Brian Troy
Quarterly business reviews (QBRs) are a necessary and valuable opportunity for you to check-in with clients. They play an important role in your customer service level and retention rates. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value, especially as a managed service provider (MSP). You can use this time to tell them how many updates you’ve pushed, bugs you’ve squashed, threats you disarmed, and so forth.
Business Growth
07/06/2020
5 min read
The Rapid Recovery webinar series recap
By: Brian Troy
No one could have expected the severity of impact that the COVID-19 (coronavirus) pandemic had on managed service providers (MSPs). As a community, we collectively had to figure out our best move as an industry of IT professionals navigating an unprecedented situation to find our new normal.
Business Growth
05/29/2019
6 min read
MSP business management 101: where MSPs are now, and where they’re going
By: Brian Troy
Managed services are becoming an increasingly integral part of the business IT ecosystem. With technology advancing at a rapid pace, many companies find it cheaper and more effective to outsource some or all of their IT processes and functions to an expert provider, known as a managed service provider (MSP).
Managed Services