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IT Nation Connect

IT conference by ConnectWise

Nov. 11-13, 2020 – Orlando, FL


Frequently Asked Questions


keyboard_arrow_down When is IT Nation Connect?

IT Nation Connect is happening from Wednesday, October 30 through Friday, November 1, 2019. If you plan on participating in any pre-conference workshops or events, double check which days those are on!

keyboard_arrow_down Who should attend?

IT Nation Connect is THE industry event for leaders of MSPs, VARs, and other technology-as-a-service businesses. Anyone interested in learning, networking, being inspired should attend. If you run your business or manage a key technology team in your organization, this is your chance to attend the largest technology solution provider conference of its kind in the channel. There are sessions and topic tracks designed for every leadership role: sales, service, HR, finance, owner/exec, marketing, and more. Plus, endless opportunities to connect, collaborate, and learn.

keyboard_arrow_down I’m not a ConnectWise partner. Can I still attend?

IT Nation Connect is for everyone in the industry. Business leaders and managers will find the information and tools they need to empower their teams with sessions focused on business building, industry trends, thought leadership, and so much more. We’re revolutionizing the way technology workers deliver their services and solutions, and it begins at IT Nation Connect – the best place to see everything that’s new in the industry.

keyboard_arrow_down What's the difference between IT Nation Connect and IT Nation Explore, formerly Automation Nation?

IT Nation Connect is our annual industry conference and has content geared more towards business growth, leadership, marketing, and sales roles. IT Nation Explore, formerly Automation Nation, is where you go to get specific ConnectWise product training, hands-on lab experiences, and in-depth sessions geared toward excelling in your technology role. Learn more about who should attend and why!

keyboard_arrow_down What's the dress code?

IT Nation Connect is a casual conference. Think jeans, company polo, and comfortable shoes for all the walking between sessions.


keyboard_arrow_down How do I register?
keyboard_arrow_down How much does it cost?

There are many ways to buy passes to the event. We offer options for 1-day passes, Keynote and Solution Pavilion only passes, and full conference passes that include all events. You also save on each additional attendee from your company!

Check out our pricing page for more info.

keyboard_arrow_down What’s included in the price?

Full conference passes include access to all keynotes, breakout sessions, the solution pavilion with over 120 exhibitors, and all meals during the event, including our Wednesday and Friday night networking events with dinner and drinks. For information on what’s included in specialty passes, check out our pricing page.

keyboard_arrow_down I only want to attend the keynote sessions and the Solutions Pavilion. Is this an option?

Yes! We offer a limited-access pass for just the keynote and Solutions Pavilion for $325. This pass doesn’t give you access to breakout sessions, labs, evening social events, or meals.

keyboard_arrow_down I only want to attend one day of IT Nation Connect. Is that an option?

Yes, new this year, we offer day passes for either Wednesday, Thursday or Friday. The passes give you access to keynotes, breakout sessions, solution pavilion events and evening networking events with dinner and drinks. For up-to-date pricing, visit our pricing page.

keyboard_arrow_down Can I bring my spouse/guest/significant other?

Yes! Register your guest as a Social Guest for access to our Wednesday and Friday evening networking events for $325. The social pass does not have access to keynotes, breakout sessions, or breakfast and lunches.

keyboard_arrow_down What meals are included in my registration?

Dinner is included on Wednesday, October 30 at our Welcome Reception. Breakfast, lunch, and snacks are included on Thursday, October 31. Breakfast, lunch, and dinner are included on Friday, November 1.

keyboard_arrow_down Can I register and not pay for a hotel room?

Yes. Registration does not include the cost of your hotel room. Feel free to stay anywhere you’d like, but don’t forget that we’ve negotiated special room rates at our conference hotels.

keyboard_arrow_down Cancellation Policy

Registrations cancelled before Friday, October 11, 2019 will be refunded except for a $50.00 processing fee. No refunds will be issued after the October 11 cutoff.

Travel & Hotels

keyboard_arrow_down When should I travel?

Arrive on Wednesday, October 30 before 5:00PM EST for the main event. Participating in any pre-day sessions? Get here on Tuesday, October 29 instead. IT Nation Connect wraps up with an awesome party on Friday night so aim for a Saturday departure, with a little recovery time padded in.

keyboard_arrow_down Where are the hotel rooms and how do I get the special room rates?

We have two official room blocks for IT Nation Connect this year – the Hyatt Regency and the Rosen Centre. For information on availability and rates, visit our Logistics page.

Important Alert: Beware of Unauthorized Hotel Solicitations

It has come to our attention that travel agencies may be contacting you to solicit hotel reservations for IT Nation Connect. Please be advised that the only way to book into our conference hotel blocks is by using the links provided in your confirmation email. No other company has access to the discounted room blocks at our conference hotels. Finally, please be aware that ConnectWise takes your privacy very seriously and will not sell or rent your email address to any third parties.

keyboard_arrow_down Will transportation be provided from the hotels?

Our partner hotel, the Rosen Centre is just a short covered 5-minute walk from the Hyatt Regency.

Workshops, Labs & Sessions

keyboard_arrow_down What are the pre-conference workshops?

Pre-conference workshops are extra events that take place during the day on Wednesday, October 30. They are not included in your IT Nation Connect conference pass and may have additional fees associated. You can learn about all the additional pre-day sessions here.

keyboard_arrow_down Where can I find the breakout sessions?

We will have more than 100 breakout sessions that focus on six content themes: Growth & Scalability, Mergers & Acquisitions, Talent & Leadership Development, Security, Customer Success & Service and Sales & Marketing.

Explore our breakout themes and sessions.

keyboard_arrow_down What are Launch Sessions?

Launch sessions are quick 30 minute intros into each of our breakout tracks. These intro sessions will cover what you can expect from the content and will help you leave with a plan for an intentional experience that will drive your business forward.

keyboard_arrow_down Are the sessions recorded?

Yes, some of our most popular sessions are recorded and will be posted after the conference wraps up for all attendees.

keyboard_arrow_down Can I register for breakouts and labs ahead of time?

No, all breakouts and labs are first come, first serve. Adding a session to your schedule on the mobile app does not guarantee you a seat!


keyboard_arrow_down What kind of networking can I expect?

We pride ourselves on our community and have networking events throughout IT Nation Connect. Our featured events are the Welcome Reception on Wednesday evening, the Pub Crawl on Thursday evening, and our finale theme-park party on Friday night. We also offer a variety of smaller networking opportunities throughout the conference like meet ups and our networking sessions during the breakout rounds. You’ll have no problem finding like-minded people to network with! For more information, check out our Networking page.

keyboard_arrow_down Is transportation to the Friday night off-site party included?

Yes! We will arrange transportation for all attendees.

keyboard_arrow_down Will there be dinner at the parties?

Yes! Dinner is included at the Welcome Reception and IT Nation Connect Celebration.

keyboard_arrow_down Is the Universal’s Islands of Adventure party included in my registration?

If you’ve purchased a Full Conference pass or a Friday Day pass, then yes! Social Guest passes also include the Friday evening event.

keyboard_arrow_down Can I bring a guest to Universal’s Islands of Adventure and how do I do it?

Yes! Passes are $175 for adults 21+ and $100 for those under 21. You can purchase them during registration or by logging back into your existing registration using you email and confirmation number. Social Guest passes already include the Friday night celebration so no additional tickets are required.

keyboard_arrow_down Are you doing anything special for the IT Nation Connect Pub Crawl on Thursday/Halloween?

We’re taking our traditional IT Nation Connect Pub Crawl to the next level this year! Mingle with fellow attendees, and chat with exhibitors over some brews and bites at this family-friendly event. Our vendors will be handing out candy and children are welcome to trick or treat at the booths. All children and an accompanying adult will be allowed to enter the pub crawl without a conference pass to enjoy the festivities! Costumes are encouraged and prizes will be given for best dressed!

keyboard_arrow_down There’s no after-party on Thursday! What are my options?

Halloween night is yours to choose your own adventure! Continue the networking at the hotel bar or nearby restaurants, have a quiet evening in, or take advantage of Orlando’s theme parks. We’re providing transportation from the Hyatt to two of Orlando’s most popular Halloween events – Mickey’s Not-So-Scary Halloween Party and Halloween Horror Nights™. Tickets can be purchased directly from the event websites. Learn more here.


keyboard_arrow_down Are there any discounts for attendees?

Yes! We’ve negotiated some great deals for our IT Nation Connect attendees to local theme parks, the Hyatt Regency spa, nearby golf and more! Check them out here.

keyboard_arrow_down I’m excited about Daniel Pink! Will I have an opportunity for a photo or autograph?

Yes! Dan will be signing books in the Solutions Pavilion on Friday, November 1. You can bring a book for home or there will be some available for purchase onsite.

keyboard_arrow_down What is IT Nation Gives and how can I get involved?

IT Nation Gives and the ConnectWise Foundation work together to provide our partners, sponsors, and colleagues a one-day volunteer event on Wednesday, October 30. Find out more!

keyboard_arrow_down What is the M&A Deal Crawl and how can I be included?

In this hour and a half long meet and greet on Thursday, October 31st, you’ll be matched with numerous qualified buyers or sellers for a chance to spark a relationship that leads to a deal. Applications to participate will be accepted until October 4, 2019. Learn more and apply here.

keyboard_arrow_down How do I exhibit at IT Nation Connect?
keyboard_arrow_down What are the 2020 dates for IT Nation Connect?

Save the date for IT Nation Connect 2020! Next year's event will take place November 11-13, 2020 at the Hyatt Regency Orlando, FL.

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