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IT Nation Connect

IT conference by ConnectWise

Nov. 10-12, 2020 – Virtual


Frequently Asked Questions

Get all your questions answered here about IT Nation Connect.
What is the format of this year's IT Nation Connect 2020 and when will it take place?

We will be hosting IT Nation Connect 2020 as a fully virtual experience Tuesday-Thursday, November 10-12, 2020. This virtual experience will deliver the same inspiring content with breakout sessions, keynotes, access to ConnectWise colleagues, and more.

Who should attend?

If you run your business or manage a key technology team in your organization, this is your chance to attend the largest technology solution provider conference of its kind in the channel. There are sessions and topic tracks designed for every leadership role within your business, plus, endless opportunities to connect, collaborate, and learn.

What's the dress code?

IT Nation Connect is a casual conference. Think your favorite PJs, a company t-shirt or if you're really crazy, a company polo, and don't forget to BYO-coffee! 🙂

What's the difference between IT Nation Connect, IT Nation Explore, and IT Nation Secure?

IT Nation Connect has content geared more towards business growth and leadership roles, and will offer training on how to drive your business goals forward. IT Nation Explore is where you go to get specific ConnectWise product training, hands-on lab experiences, and in-depth sessions geared toward excelling in your technology role. IT Nation Secure dives deep into cybersecurity for TSPs and is a mix of technical and business-driven content.

I’m not a ConnectWise partner. Can I still attend?

IT Nation Connect is for everyone in the industry. Business leaders and managers will find the information and tools they need to empower their teams with sessions focused on business building, industry trends, thought leadership, and so much more. We’re revolutionizing the way technology workers deliver their services and solutions, and it begins at IT Nation Connect – the best place to see everything that’s new in the industry.

What are you doing to prepare for COVID-19? Will IT Nation Connect be affected?

As the COVID-19 situation continues to evolve, our first priority is to help ensure the health and safety of our partners, employees and community. With this in mind, we have decided to reimagine IT Nation Connect in a new and virtual way this November. Click here to see our most recent updates.

How do I register?

Register here!

How much does it cost?

We are offering three different pass options to our virtual event this year. Click here to see our pass types and what each pass includes.

What's the difference between the Explorer, Navigator, and Pioneer passes?

Our Explorer Pass (free) allows you access to only the keynotes and virtual Solutions Pavilion. Our Navgiator Pass ($99) allows you access to everything the Explorer pass includes plus access to breakout sessions. Our Pioneer Pass ($149) includes everything the Navigator pass includes, plus some sweet IT Nation swag and our Gino Wickman workshop. Click here to see more details.

I only want to attend the keynote sessions and the Solutions Pavilion. Is this an option?

Yes! Our free Explorer Pass allows you access to our keynotes and virtual Solutions Pavilion.

What about partners who were already registered for the live event?

We will be refunding all registrations in full. If you paid by credit card, your refund will be sent to the same credit card on file. A credit will post to your account between 7 and 10 business days (on average) depending on the issuing bank. If you do not receive your refund by September 30, 2020, please contact

If I was registered for IT Nation Connect 2020 already, do I need to re-register?

Yes, you will need to register again. Register here!

What if I do not wish to attend IT Nation Connect 2020 virtually?

We've cancelled all registrations for our live event.

Cancellation Policy

The IT Nation understands the uncertainty surrounding attendance of future events, and we want to support you in your personal and professional journey as best we can. That’s why we’re offering a 100% refund until Oct 28. No strings attached.

Need help with registration? Call us at 844-851-9251 or
Will I be reimbursed for my lost travel and accommodation costs?

You will need to cancel any of your travel-related reservations (airfare, hotels outside of ConnectWise block, rental cars) separately and are responsible for any associated cancellation/credit fees.

What are the pre-conference workshops?

Pre-conference workshops are separate from the IT Nation Connect breakout sessions. Exhibitors typically offer them before the conference officially begins. You can register for these during the IT Nation Connect registration process.

How will the content change as a result of IT Nation Connect going virtual?

IT Nation Connect will have more than 50 sessions, both live and pre-recorded with the same great themes we bring year after year!

When can sessions be viewed online?

All live breakout sessions and keynotes will be recorded. Additionally, we will provide a library of on-demand content. Both recorded live and on-demand content will be available to you post-event with the Navigator and Pioneer Passes.

Will there be content for European and Australian/New Zealand partners?

Yes! We will have select sessions and keynotes live in GMT and AEDT time zones.

What kind of content will be there and where do I find sessions?

We will have live and on-demand breakout sessions that focus on five content themes: Growth & Scalability, Talent & Leadership Development, Security, Service Deliver & Customer Success, and Sales & Marketing. When finalized, you can find all our sessions and speakers on our website.

How long will attendees have access to the content?

All content at IT Nation Connect will be available 3 months post-event with your Navigator and Pioneer passes.

Networking with ConnectWise colleagues and other industry peers is a huge reason I attend. How are you going to offer that benefit virtually?

IT Nation Connect features virtual networking opportunities that allow attendees to meet or gather with other like-minded attendees. Make sure you complete your full profile for the best networking experience possible during the conference dates.

Attendees can schedule virtual meetings with each other within the platform. For real-time networking and community building, there are live chat rooms where attendees can learn and grow together.

All session attendees can engage with presenters and other attendees in the session via in-session live chat.

Can I schedule a meeting with an exhibitor or ConnectWise colleague during IT Nation Connect?


What is IT Nation Gives and how can I get involved?

IT Nation Gives and the ConnectWise Foundation work together to provide our partners, sponsors, and colleagues a way to give back. Stay tuned to find out more!

Are sponsorships available for IT Nation Connect 2020 virtually?

Yes! Get details here.

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