IT Nation Connect Europe 2025 Session Highlights

See the extraordinary collection of speakers and sessions that make our 2025 conference an unmissable event!

Pre-conference sessions

Kickstart your IT Nation Connect Europe experience with exciting pre-conference sessions.

Automation Nation

Join us for ConnectWise product training and an exploration of the latest automation trends! Streamline your MSP’s operations, improve client services, increase revenue, and gain automation certification opportunities.

IT Nation Grow

Prepare for the private equity wave! Plan for your business transition with expert insights on readiness, deal planning, integration, and working effectively with private equity to equip you with the knowledge needed for a successful exit strategy.

- Brad Schow, Vice President of Ecosystem Evangelism, ConnectWise

MSP Foundations

Discover the essential building blocks and tools to transform your MSP business, including financial benchmarks, strategic approaches, and actionable steps that enable you to achieve your goals and improve performance.

- Brad Schow, Vice President of Ecosystem Evangelism, ConnectWise

Featured keynote speaker Daniel Priestley

Daniel is an entrepreneur, best-selling author, and international speaker. He has achieved remarkable success, starting from nothing and building multi-million-dollar businesses in Australia, the UK, and Singapore. Recently, he gained significant exposure as a guest on the Diary of a CEO podcast with Stephen Bartlett.

You won’t want to miss his keynote address, Get Oversubscribed: Stop Chasing Clients and Get Them Chasing You!

IT Nation Keynote:

Empowering the IT Nation: Navigating Industry Trends and Cybersecurity Challenges

Join us for the opening keynote of IT Nation Connect Europe, where industry leaders will share invaluable insights into the MSP landscape. Dan Scott, Sr Community Director, IT Nation EMEA, and Peter Kujawa, GM of IT Nation and Service Leadership, will unveil key trends and highlight crucial data derived from Service Leadership benchmarking, reflecting on the current state and future direction of the MSP community.

Patrick Beggs, CISO of ConnectWise, will delve into the state of cybersecurity in the EMEA region, outlining essential strategies that MSPs must adopt to safeguard their businesses and clients in 2025. Additionally, Manny Rivelo, the new CEO of ConnectWise, promises to bring fresh perspectives on the EMEA IT industry and the role of MSPs in a rapidly evolving market.

Speakers:
Dan Scott, Sr Community Director, IT Nation EMEA
Peter Kujawa, SVP & GM of IT Nation and Service Leadership
Patrick Beggs, CISO, ConnectWise
Manny Rivelo, CEO, ConnectWise

ConnectWise Innovation Keynote:

Driving MSP Profitability and Efficiency with ConnectWise

Join us for the ConnectWise product innovation keynote at IT Nation Connect Europe, where industry leaders will unveil groundbreaking solutions designed to elevate MSPs to new heights of success. Manny Rivelo, CEO of ConnectWise, and Jeff Bishop, GM of the Asio Platform, will present the latest advancements in cybersecurity, backup solutions, PSA, RMM, and more.

See live demos showcasing how these cutting-edge tools can empower MSPs to drive profitability by expanding service offerings while simultaneously decreasing MSP COGs. Learn how ConnectWise's hyperautomation technologies and AI-driven solutions are specifically designed to enhance operational efficiency, enabling MSPs to realize their most ambitious visions for growth and success.

And don't miss the solution partner quick fire immediately following the keynote, featuring product updates and innovations from the IT ecosystem.

Speakers:
Jeff Bishop, GM of the Asio Platform, ConnectWise
Manny Rivelo, CEO, ConnectWise

Expert-led sessions by learning track

Our learning tracks are 100% focused on your most relevant business challenges. Take a deep dive with these expert-led sessions.

Track: Service Delivery, Client Success, and Operation

ConnectWise PSA in Asio

Get ready to embark on an extraordinary journey into the world of ConnectWise PSA™ in Asio! Curious about the PSA experience that awaits you? Prepare to be captivated by a modern and sleek interface that transforms the way you work. Whether you’re a seasoned user or new to the platform, this is your opportunity to discover the incredible capabilities of PSA in ConnectWise Asio®.

Parker Trojanowski
Sr. Director, Product Management, ConnectWise

Dalen Smart, Lead Sales Engineer, ConnectWise

Track: Cybersecurity and AI

The Automation Blueprint: Transforming MSPs Inside and Out

Discover how the GAINS framework can transform your MSP. Learn to streamline your own business with automation and AI while creating new revenue by offering these services to clients. Cut through the noise, gain clarity, and leave with practical steps to future-proof your MSP and lead the way in AI!

Jamie Claret, CEO, Automate Ltd

Track: Service Delivery, Client Success, and Operations

Third-Party Patching and ConnectWise RMM Enhancements

Our team will walk you through the transformation of ConnectWise RMM™, focusing on the new third-party patching capabilities while also diving into other advancements in patching, scripting, and our 2025 roadmap.

Dean Osborne

Shaun Riches

Track: Service Delivery, Client Success, and Operation

Boss or Babysitter: Should They Stay Or Should They Go?

Even the strongest leaders struggle to decide when to coach an employee or when to let go. In this session, Peter Melby shares lessons from 25 years of making difficult people decisions in the MSP industry as he now leads an organization with over 1200 employees.

Peter Melby, CEO, The Charter Technologies

Track: MSP Operational Maturity and Mergers and Acquisitions (M&A)

Why is the UK Special? Buyers Perspective

We are doing a ton of work to better understand the UK MSP market, how it compares to the US and Asia-Pacific region, and what makes it generally unique. Let’s talk through the good, the bad, and the ugly and, ultimately, what that means if you want to sell your business at any point. This will cover everything from (pending) tax changes and security regulations to private cloud trends and beyond.

Syndey Hockett, VP of M&A, Evergreen

Track: Sales and Marketing

Mastering Security Sales for MSPs: Simplify Processes, Win Clients, and Boost Margins

In this session, we'll simplify the complexities of building a profitable cybersecurity package for your clients. We’ll focus on practical strategies, addressing common pain points, key buying triggers, and how to protect your MSP business from risks. Learn from real-world MSP success stories and discover how to overcome objections, refine your sales processes, and maximize margins while managing operations effectively. Leave with a clear roadmap to present cybersecurity as a valuable offering to your clients.

Hannah Lloyd, Co-founder and VP Channel Sales, inSOC Inc.