ConnectWise Control Support extensions & integrations
Most popular ConnectWise Control Support extensions
There’s more where these came from. Browse these user favorites by category, then start a free trial to try them out yourself and discover even more options to work the way you like.
Premium extensions
Add additional tabs on the Host page to view and manage a device's processes, software, event log, and services. Premium license required.
Add a Reports tab to your server's Administration page, or add a button to download the audit log as a CSV file from the Audit tab. Premium license required.
ConnectWise View allows you to solve hadware and other on-site issues effectively via browser-enabled, live-stream sessions using an end user's mobile device camera.
ConnectWise platform integrations
Initiate a ConnectWise Control session from within a ConnectWise Manage Service Ticket. Session details update into the ticket automatically. ConnectWise Manage version 2017.1 or later required.
Connect to a remote machine directly from the Computer management screen. The integration is automatically installed by the ConnectWise Control plugin in ConnectWise Automate.
Third-party integrations
The Acronis integration helps you deliver remote backup and cyber protection easily, efficiently, and securely.
The Freshdesk integration lets agents create and join ConnectWise Control remote support sessions directly from Freshdesk tickets.
Integrate ConnectWise Control with Microsoft® Outlook add-ons.
Instantly gain remote access to a client's machine right from the Zendesk ticket sidebar. Notes, chat history, timestamps, and more are saved in the Zendesk ticket automatically.
Productivity
Provide additional diagnostic information about each remote machine on the Host page.
Add a Toolbox to the right-click menu from where configurable commands can be sent to remote machines.
Build and manage downloadable reports (5.5+ required). Email CSV-formatted reports from within the extension and store default email to address.
Allow guests to create and join sessions themselves.
Displays an animated 'click the downloaded file' arrow that points to the downloaded client on the guest page. The download arrow animation is only presented to unauthenticated guest users in Chrome or Firefox.
Enable desktop notifications for these Host page events: support session received unacknowledged chat message, access session received unacknowledged chat message, support session created, support guest connected, and meeting guest connected.
Communication
Get notified when a machine has been offline for longer than a predetermined length of time.
Automatically respond to any message sent to a session when no Host is connected.
Give Guests the ability to send mesages to Hosts without joining a session first.
Leave a persistent, configurable message on the Guest's desktop on demand.
Administration
Simplify SMTP configuration, specify port and credentials, and more from the Admin 'Extras' Menu or Advanced SMTP Settings options.
Make deployment easier by allowing users to download a utility to deploy unattended clients to Windows machines on a subnet.
View Hosts who are currently connected to sessions or who have recently logged into the application.
Configuration
A simplified way to edit the web.config and app.config files. 19.0+ required.
ConnectWise Control Server Info gives you the details you need about the server and instance from the Admin page's help menu.
Changes the default drop-down menu for Published Sessions to a List.
ConnectWise labs
Allow users to quickly launch sessions from their Windows taskbar.
Provde the full Build INstaller dialog on the guest page without login.
Group your sessions based on 'Organization' or other customer properties, and create multiple session groups at once.
Translations/localization
Say "bonjour!" to your French-language users of ConnectWise Control with this translation extension.
Say "hola!" to your Spanish-language users of ConnectWise Control with this translation extension.
Say "hallo!" to your Dutch-language instance of ConnectWise Control with this translation extension.
