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ConnectWise Control Support
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ConnectWise Control Support Pricing

Start your journey to exceptional service delivery with a free trial of ConnectWise Control's powerful remote support and remote access features.

Support Packages

(Support - Access - Meet)

Ideal for supporting a few end users and small groups of machines

Best for supporting end users and unattended devices

ONE

1 user can make 1 connection
Single License Restriction

$19

per month (paid annually)

$24 per month (paid monthly)

This Package Includes...

  • 1 Session Limit

  • 10 Unattended Access Agents

    info

    An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

  • Remote Meetings

    info

    Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.

  • File Transfer

    info

    Send files to and from a remote device during a session.

  • Remote Printing

    info

    Print to your local printer from within a remote ConnectWise Control session.

  • Remote Toolbox

  • Mobile Technician Support

    info

    Print to your local printer from within a remote ConnectWise Control session.

STANDARD

1 user can make 3 simultaneous connections

$35

per month (paid annually)

$42 per month (paid monthly)

Everything in One and...

  • Up to 3 Sessions Per User

  • Unlimited Unattended Access Agents

    info

    An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

  • Expanded Chat Options

  • Remote Command Line

    info

    Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.

  • Wake-on-LAN

    info

    Send a network message to wake machines in "sleep" mode.

  • VoIP Audio for Meetings, Support, and Access sessions

    info

    Communicate via voice during support, meeting, and access sessions.

  • Support iOS and Android Mobile Guest Clients

PREMIUM

1 user can make 10 simultaneous connections

$45

per month (paid annually)

$54 per month (paid monthly)

Everything in Standard and...

  • Up to 10 Sessions Per User

  • Video Auditing

    info

    Record video of all sessions and store them on your ConnectWise Control instance.

  • Reporting Dashboard

    info

    Generate reports you can download in HTML, CSV, XML, or JSON format, and view connection activity, session events, recently active technicians, and more, through a single pane of glass.

  • Remote Diagnostics Toolkit

    info

    Adds additional tabs to view and manage processes, software, event logs, and services on a remote device.

  • ConnectWise View

    info

    ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

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