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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
ConnectWise Dedicated Technician™
Available Technicians
Looking for some extra help? Filter by role and filter by skill set within the search field.
L3 Server Technician
L3-2646
• Windows Server Administration, Acronis Backup tool, Bit warden Web Vault, Windows Active Directory, VMware vSphere, VMware Horizon Client, Office 365, Synology Backup tool, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control
Tech-Available
L2 Jr Server Technician
L2-2838
• Active Directory, Windows Server 2003 to 2022, O365 , Hyper V, VMWare, Azure, Backup – Storage craft, Acronis, Veritas, Ticketing tools - Autotask, ConnectWise, Manage, ServiceNow, HPSM, ConnectWise ITS 247, Automate and Control, Server Monitoring, Antivirus and Firewall - Sentinel One, Webroot
Tech-Available
L2 Helpdesk Technician
L2-CL00220
Active directory.
MS Exchange.
Google Admin.
Office 365 Admin.
Remote Desktop / Citrix.
ConnectWise Manage.
ConnectWise Assist.
ConnectWise Automate.
Onsip, Proofpoint.
Appriver.
Process new and aging tickets.
Desktop/Laptop (Windows/Mac).
Hardware and Software troubleshooting.
Windows drivers and 3rd party applications.
RSA client setup.
IOS and Android devices for MFA.
IOS and Android devices for Intune Company Portal Access.
Tech-Available
L2 Helpdesk Technician
L2-2737
Active directory Accounts and Mailbox, creation – Complete user management,Intune Administration, Exchange Admin center, O365 Admin Center,Complete onboarding/offboarding process,Installing and configuring network/standalone printers,Desktop/Laptop – Hardware and Software troubleshooting including Windows drivers and 3rd party applications,Cellphone Enrollment in Airwatch/In-Tune
Tech-Available
L3 Server Technician
L3-P00885
VMWare vSphere 6.x/7.x, Windows Server Administration, Hardware Monitoring ILO/iDRAC, Incident Management, Service and change request management, ServiceNow, Remedy, ITIL process management, Hyper-V, HP/Dell Vendor Coordination
Tech-Available