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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
<< Back to All Partner Success Stories
This MSP touts the value of the ConnectWise Partner Program to help them curate solutions and personalized experiences.
ONE 2 ONE
ONE 2 ONE is a managed IT services provider that gives its customers a true partner who’s always there whenever you’re in need. ONE 2 ONE delivers on its promise to get lightning-fast NOC monitoring and alerting services and a friendly IT Service Desk team. In addition, MSP services include asset management and performance reporting, strategic planning, budget preparation, and more.
Challenge
ONE 2 ONE previously struggled to integrate its security products. How to integrate them and how to manage them were challenges that required a partner to help them synthesize their technology stack with a multitude of solutions.
Solution
Users of ConnectWise PSA, CPQ, Identify; and backed by the ConnectWise SOC and Partner Program, ONE 2 ONE used its ConnectWise partnership to create a more integrated, seamless solution to better serve its customer base.
Results
ONE 2 ONE continues to build a deep security solutions stack through the ConnectWise ecosystem, giving them the scale and flexibility to better serve its customers. In addition, by utilizing the ConnectWise SOC services (EDR, MDR) ONE 2 ONE NOC team was able to cut its NOC time by 25% and is solely dedicated to delivering customer service in a custom way.
“If you aren’t part of the ConnectWise Partner Program, you’re missing out. It doesn’t cost anything, and I would encourage everyone to get involved. They make it easy and the value that comes from the program is remarkable!”
“The Partner Program provides us dedicated support and they act as an extension of our team. They are consistent with their communication, and they do a nice job of meeting with us bi-weekly, sometimes weekly if needed, to ensure we are getting the support we need.”
Based-in, and serving, the Lancaster, Pennsylvania area, ONE 2 ONE is a managed services provider (MSP) that is dedicated to taking its customers on a journey to empowerment. Through education and a deeper understanding of its customer base ONE 2 ONE values a “we” over “me” mindset, transparency and building trusted partnerships.
“ONE 2 ONE was founded with a simple goal to provide personalized IT solutions to help small-to-mid-sized businesses flourish in the Lancaster County region. We seek clients who value long-term relationships just like us, want to grow strategically and soundly and feel empowered by our solutions” said ONE 2 ONE CEO, Nicholas Paulukow.
One such trusted and transformative partnership has evolved with ConnectWise.
As a decade-long partner of ConnectWise, Paulukow, credits ConnectWise solutions and the Partner Program for helping his organization transform. ONE 2 ONE leverages a stack of solutions like ConnectWise PSA, CPQ, Identify; and is backed by the ConnectWise SOC.
“We were challenged with product integration, especially on the security side. Now, we can integrate everything, and we can continue to scale with vendors in the ConnectWise ecosystem with products as we grow. The results have been extremely positive. We operate more efficiently. We have a partner better billing process and, in turn, can provide better customer experience.”
The ConnectWise SOC has also had a material impact on the customer experience.
“By utilizing the ConnectWise SOC services (EDR, MDR), the ONE 2 ONE team was able to cut its internal NOC time by 25%. This allows our NOC team to focus our efforts on our higher-level incidents that require curated customer support, in a custom way.”
When asked what impact ConnectWise has had on his business, the ConnectWise Partner Program is one that Paulukow made sure to spotlight.
“If you aren’t part of the ConnectWise Partner Program, you’re missing out. It doesn’t cost anything, and I would encourage everyone to get involved. They make it easy and the value that comes from the program is remarkable!”
As a thriving MSP, ONE 2 ONE has stepped up its marketing efforts. Whether that be through education, events or campaigns, the ConnectWise Partner Program fuels their efforts.
“The Partner Program provides us dedicated support and they act as an extension of our team. They are consistent with their communication, and they do a nice job of meeting with us bi-weekly, sometimes weekly if needed, to ensure we are getting the support we need.”
The Partner Program is a hub for Partner resources to download marketing templates, support marketing content or source product experts. In addition, Partners are entitled to utilize MDR funds to complement their annual marketing budgets.
“We’ve used marketing (MDR) funds to put on events in our community. This helps us close the gap with prospective customers by inviting them to meet with us or to nurture relationships with our existing customers. And, at times, we’ve been able to bring in a ConnectWise expert to educate all of us on new releases, innovation and vision-casting. It says a lot about our great partnership and makes us feel like ConnectWise is always in our corner.”