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partner conference by ConnectWise

June 22 – 24, 2020 | Orlando, FL


Frequently Asked Questions

Get all your questions answered here about IT Nation Explore, formerly Automation Nation.
When is IT Nation Explore?

IT Nation Explore is happening Monday, June 22, through Wednesday, June 24, 2020.

What's the dress code?

IT Nation Explore is a casual conference. Think jeans, company polo, and comfortable shoes for all the walking between sessions.

Who should attend?

IT Nation Explore is designed for the guys and gals on the front lines—the ones using the ConnectWise platform daily, including Continuum products. From service techs, to operations managers, to sales and marketing, IT Nation Explore offers in-depth product training that is beneficial to all of your internal teams.

What are you doing to prepare for COVID-19? Will IT Nation Explore be affected?

ConnectWise is actively monitoring the latest developments surrounding COVID-19 (Coronavirus) and will continue to do so over the coming weeks. Click here to see our most recent updates.

Should I attend IT Nation Connect or IT Nation Explore?

IT Nation Explore is where you come to get specific product training, hands-on lab experiences, and in-depth sessions focused on product training. IT Nation Connect, our annual industry conference, has content geared more towards leadership, business growth, and scalability.

What's different about IT Nation Explore 2020?

IT Nation Explore has undergone some exciting changes since 2019! The product sessions will cover all the ConnectWise products you might already be using, like ConnectWise Manage, ConnectWise Automate, ConnectWise Control, and ConnectWise Sell, as well as education for Continuum products, BrightGauge, and ITBoost. If you’re not using these products yet, this is your chance to see them in action!

Have a question that wasn't answered?


How do I register?

Registration is open for 2020! Click here to register.

How much does it cost?

IT Nation Explore prices are tiered based on when you register for the event. The earlier you register, the more you save! Check out our pricing page for the most up to date pricing information.

Bring more attendees and save! Additional attendees from the same company who register together get 20% off the price to attend after the first person registers (discount automatically applied during registration).

What's included in my registration?

Your conference pass includes access to keynotes, breakout sessions, and all meals during the event—including our Monday and Tuesday night networking events with dinner and drinks.

I only want to attend the keynote sessions and the Solutions Pavilion. Is this an option?

Unfortunately, no. We offer two types of passes for IT Nation Explore: full conference or social guest (see next question).

Can I bring my spouse/guest/significant other?

Yes, please do! For $175, you can register your guest as a Social Guest, and they’ll have access to our Monday and Tuesday evening events. The social pass does not have access to keynotes, breakout sessions, or breakfast and lunches.

What meals are included in my registration?

Dinner is included on Monday, June 22, at our Welcome Reception. Breakfast, lunch, and dinner are included on Tuesday, June 23, and breakfast and lunch are included on Wednesday, June 24.

Can I register and not pay for a hotel room?

Yes. Registration does not include the cost of your hotel room. Feel free to stay anywhere you’d like—but don’t forget that we’ve negotiated special room rates at our conference hotels and there’s nothing like being onsite among the action!

Risk-Free Cancellation Policy

Full cancellation refunds will be allowed until June 21, 2020. After June 21, 2020, no refunds will be permitted.

How do I exhibit at IT Nation Explore?

Get exhibitor details here.

Travel & Hotels

When should I travel?

Arrive on Monday, June 22, before 5:00pm for the main event. Participating in any pre-day sessions? Plan to arrive early on Monday, June 22, or Sunday, June 21. IT Nation Explore sessions end Wednesday around 6:00PM, so plan on staying until then so you don’t miss anything!

Where are the hotel rooms and how do I get the special room rates?

We always provide discounted hotel rooms within our conference blocks. The details on how to book them are included in your post-registration confirmation and other communications. Keep an eye out in your inbox!

Will transportation be provided from the airport?

We are not providing airport transportation. Check out the logisitics page for more info.

Workshops, Labs & Sessions

What are the pre-conference workshops?

Pre-conference events begin on Monday, June 22, in the morning. There are in-depth, hands-on trainings on specific topics or vendor-specific training. These workshops are not included in the conference price.

Where can I find the breakout sessions?

Breakout session details will be posted on our website once the schedule is finalized. We have 75+ breakout sessions that will cover in-depth product training on ConnectWise Automate, ConnectWise Manage, ConnectWise Sell, ConnectWise Control, Continuum products, BrightGauge, ITBoost, and third-party content.

Are the sessions recorded?

No, sessions are not recorded—but a copy of the presentation will be loaded into the mobile app.

What’s the difference between a breakout session and a lab?

A breakout session is a theater-style learning experience with 45 minutes of content and 15 minutes of Q&A. A lab is a more hands-on learning experience typically lasting 2 hours; expect to bring your computer for a working session.

Can I register for breakouts and labs ahead of time?

All breakouts and labs are first come, first serve, so you cannot register ahead of time. Please note, adding a session to your schedule on the mobile app does not guarantee you a seat!

I want to be a speaker or I have a good idea for a session, how can I share this?

We love to hear your feedback on what you want to see at IT Nation Explore! Email the ConnectWise IT Nation Team.


What kind of networking can I expect?

We pride ourselves on our community and have networking events throughout IT Nation Explore. You’ll have no problem finding like-minded people to network with—whether you enjoy a lively social setting or a more intimate round-table discussion. Check back soon, as all our networking opportunities will be posted on our site once they are finalized!

Will there be dinner at the parties?

Yes! Dinner is included at the Welcome Reception and IT Nation Explore Celebration.

Does IT Nation have an official COVID-19 Statement?

ConnectWise is actively monitoring the latest developments surrounding COVID-19 (Coronavirus) and will continue to do so over the coming weeks. Click here to see our most recent updates.

Are there plans to cancel IT Nation Explore?

ConnectWise is continuing to monitor the effects of the COVID-19. We continue to take our direction from global, federal and local health officials, like the WHO and CDC, which do not have travel notices or restrictions on public gatherings for the continental US in June.

At this time, we have no plans to make any adjustments to our 2020 IT Nation Explore event.

Would IT Nation Explore be postponed to a later date in 2020?

At this time we have no plans to make any adjustments to IT Nation Explore.

Can my registration transfer to IT Nation Connect in November 2020?

The IT Nation team will work with attendees to see what best fits their situation, including a possible transfer of registration fees for IT Nation Connect in Orlando, November 11-13, 2020.

What happens if IT Nation Explore is cancelled? How would refunds be reimbursed?

Event Cancellation by ConnectWise

ConnectWise reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. If ConnectWise cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, ConnectWise has the right to either issue a full refund or transfer registration to the same event at the new, future date. ConnectWise will not be responsible for reimbursement of any participant’s expenses related to the cancellation or postponement of an event.

Registration Cancellations

Deadline to request a refund for your registration is Friday, June 5, 2020. Registration cancellations received prior to Friday, June 5, 2020 may be eligible to receive a refund less a $50 service fee. Cancellations will be accepted in writing only and must be received by the stated cancellation deadline. Cancellations received after the stated deadline will not be eligible for a refund. No shows for an event will not receive a refund or credit towards future event(s).

To cancel, please log in to your registration using your confirmation number and name or please send written cancellations to

Substitution Policy

Substitution of registration is permitted. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information. Please email substitution requests to

Partner Support