Differentiating Through People
Aileen Allkins | Microsoft
As companies across the globe aim to transform their customer experience much focus is being placed on AI, Bots, Machine Learning and RPA. With the same technology available to everyone, the ability to differentiate often comes down to the most significant asset any service organization has – its people.
Learn how successful companies are set apart by their creative workforce strategies – such as wellbeing programs, efforts to develop company culture, and support initiatives.