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IT Nation Connect

IT conference by ConnectWise

Nov. 10-12, 2020 – Virtual

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Differentiating Through People

Aileen Allkins | Microsoft

As companies across the globe aim to transform their customer experience much focus is being placed on AI, Bots, Machine Learning and RPA. With the same technology available to everyone, the ability to differentiate often comes down to the most significant asset any service organization has – its people.

Learn how successful companies are set apart by their creative workforce strategies – such as wellbeing programs, efforts to develop company culture, and support initiatives.

Planning Your Best Success in 2021

Paul Dippell | Service Leadership

Best-in-Class technology service providers share many things in common, but one of them is great planning. Start by building a realistic budget for the upcoming year, which increases your likelihood of attaining your goals for the year. Repeat this best practice every year, and you’ll more likely reach your eventual value creation goal. In this budget-beginners’ session, use an exclusive “lite” version of Service Leadership’s budget planning method, and come away with an aggressive but attainable plan for a successful 2021.

Picanomics 3.0: Understanding the New Math of Managed Services

Gary Pica | TruMethods

During this advanced session, industry leader Gary Pica will share a proven framework that will drive massive results in your business. Expect to walk away understanding the most common mistakes that kill profitability, 3 metrics that change the way you set priorities, and a framework to ensure higher margin in your organization.

Designing Your Operations for Customer Retention

Amy Babinchak | Third Tier

For so long there's seemed to be one way to organize an MSP and an obsession with keeping staff from stealing your clients or having a client get attached to a staff member. That can result in customer churn. This session will present an alternative structure that focuses on customer experience and retention.

Lead Generation from Organic Web Traffic

Allan Walters | W.O'Donnell Consulting

This session covers strategies that actually get you in front of interested buyers, people and companies in your area, that are serious and actually looking for IT services and solutions. Explore different tactics and techniques that will get your company ranked at or near the top on major search engines (organically – not paid), so you are seen as the most recommended IT company by searchers.

Managing A Virtual Sales Team

Molly Lindsay | ConnectWise

New sales will be crucial in a technology solution provider’s ability to rebound from COVID and continue to grow. Having a remote sales team during the pandemic quarantines presented some unique and unexpected challenges to organizations. Although some are starting to return to the office, the workforce has permanently shifted, with more and more employees and companies adopting a long-term work-from-home or hybrid models.

Stress Management for IT Professionals

Don Crawley | Crawley International, Inc.

Stress is inevitable; it's part of life. Some people, however, aren't affected by stress as much as others. Stress management is about learning how to respond to the stress that happens. Topics of this session include: an equation for dealing with stress, techniques for responding to stress on the job, and short and long term tools for dealing with stress on the job and in life.

Making Work, Work

Keri Higgins-Bigelow | LivingHR

This interactive session with human resources expert, Kerri Higgins-Bigelow will explore how to design experiences meant for humans in the workplace. Key trends in the workplace will be highlighted including diversity, culture, remote work, burnout, and automating people operations.

How to Be a True Subject Matter Expert in Your Customer’s Eyes

Chris Peterson | Vector Firm

Join sales expert, Chris Peterson as he presents Tactile ways and ideas that sales people, owners, and service delivery managers can use to become a true subject matter expert in their client’s eyes, and win unsolicited business.

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