Happy Employees = Happy Customers: The Key to Positive Business Outcomes
Wednesday, November 11 | 11:00am EST
Aileen will explore how high levels of employee engagement in customer service teams can have a direct impact on customer satisfaction, and ultimately, business outcomes. Many businesses, often unintentionally, are paying lip service to the importance of good customer service and employee engagement, but a truly customer-centric company must integrate these values through the whole organization starting with the top leadership. Aileen will share her advice from over 30 years’ experience transforming customer experience for some of the world’s best-known technology companies on how to keep your customer service teams motivated and engaged.