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Technology Waits for No One.

That's Why We Stay Ahead of It.

Like time, technology moves fast.

At ConnectWise, our teams are committed to continually enhancing and evolving our products to anticipate and meet the constantly changing needs of technology workers.

Explore the latest developments in our platform of ConnectWise solutions - all designed for increased efficiency and productivity to help ensure you’re never left behind on the path to success.

keyboard_arrow_down ConnectWise Manage®: Updates to Finance, Service & More
ConnectWise Manage

Top Enhancements in 2018 So Far


  • Serial Number Search
    • Easily find product information such as serial numbers without having to go into each product
  • Partial Payment or Credit on Invoice
    • Let the client see what credits they have, or their balance due after a partial payment
  • Assign different products at one time to any item
    • Save time by selecting multiple products at once, rather than each individually


  • Calendar with Time Overlay Feature
    • Service techs and managers can now compare what’s scheduled against actual time entries to ensure all time is accurately captured
  • Mass add notes to multiple tickets
    • Enter the same note on multiple tickets with one action
  • Agreement Recap pod on tickets
    • Let the technicians/engineers see how much time is remaining on an agreement so they don’t go over and charge the client. Also lets them know to contact the client before performing work.

Additional Updates

  • SAML – Security Assertion Markup Language (Authentication between multiple parties – think logging in to an app using your Facebook or Google account)
    • Allows other applications to log in to ConnectWise Manage using their credentials
  • Keyboard shortcuts to resize ConnectWise Manage screen
  • Start a ConnectWise Chat session from the Customer Portal
    • Allow the client to log in to the Customer Portal, check out their tickets, then start a chat session if they want more answers
keyboard_arrow_down ConnectWise Automate®: Improved UI and User Experience
ConnectWise Automate

ConnectWise Automate® finalized the release of Version 12 to partners in late January 2018.

All qualifying on-premise ConnectWise Automate partners should have access to this version in the ConnectWise University, and our ConnectWise Automate cloud partners received an automatic upgrade at the end of January. Features include:

  • New UI and improved user experience
  • Advanced architecture
  • Improved core functionality
  • Easily downloaded as a Patch

Partners who are hesitant about making the switch can check out these videos to help with the transition:

Coming soon: Network Mapping

  • Refactored network probe, which includes an interactive map of computer networks, so partners can discover and detect the topology of a client network easier than before.
keyboard_arrow_down ConnectWise Sell®: In-App Messaging Icon & New Quote Screen Updates
ConnectWise Sell

Top Enhancements in January and February 2018

  • In-App Messaging Icon
    • Added this icon for viewing and reviewing any announcements that we make in ConnectWise Sell. Be sure to check here often for information on releases, events, new features, and more!
  • New Quote/Template Selection Screen Updated
    • This update allows you to sort templates into groups, quickly search for templates, and assign your own favorites

NOTICE: Legacy UI will soon be retired. In a future update, the option to use the Legacy UI will be retired. Please click here for more information.

keyboard_arrow_down ConnectWise Control®: New Security Features & More
ConnectWise Control

New Security Features & More

ConnectWise Control® 6.5 includes:

  • SAML: an easy and secure way to gain single-sign-on access to your environment
  • Multiple User Sources
    • Securely call to multiple LDAP user sources, making linking to multiple AD directories possible for simpler administration
  • New Host Pass Configurations
    • Flexible duration times that range from 48 hours, 72 hours, 1 week, 2 weeks, and up to 30 days
keyboard_arrow_down ConnectWise Unite™: Our Newest Product!
ConnectWise Unite™

Our Newest Product!

ConnectWise Unite™ eliminates the inefficiency and stress of managing countless portals, invoices, and billing schedules by combining your portfolio of Amazon Web Services (AWS), Cisco® Spark™, Cisco Meraki®, Cisco Umbrella™, and Cisco Stealthwatch® Cloud solutions.

It's not too late to be part of the ConnectWise Unite pilot program. We are constantly evolving our latest solution based on partner feedback, and we would love to have you be part of the pilot program.

keyboard_arrow_down More Enhancements

ConnectWise Campaign™

  • Mass update contact status
    • Select multiple contacts, and mass update the status directly from the list view
  • Media Gallery
    • Manage images and videos directly from the new MEDIA GALLERY in the Campaign Builder tab, including uploading, deleting or previewing media from the gallery
  • Email Open Rate Column Added
    • The Open Rate column will now be available for the Contacts list view, functioning as a quick overview of the total percentage of emails opened by a contact, and enhancing contact lead scoring and segmentation for partners within the system
  • Export Campaign Results
    • Export a CSV with the campaign analytics for any campaign
  • Unsubscribed KPI
    • A new Unsubscribed tab has been added to the key performance indicators, allowing you to see who unsubscribed from your email, and when

Go to the ConnectWise Campaign™ module inside ConnectWise Manage® to sign up for a free 30-day trial.

ConnectWise ChatAssist™

  • Check agreement on ticket
    • Quickly check if the chat you are working on has an agreement tied to it; the agreement name and type will display
  • Details on Condensed view added
    • View the Company Status and Company Name from the condensed view to easily see when a company is approved for service without scrolling back to initial message

Go to the Service Desk module inside ConnectWise Manage to sign up for a free 30-day trial of ConnectWise ChatAssist.

keyboard_arrow_down ConnectWise Manage®: Single Sign-On, Additional Workflow Triggers & More!
  • Single Sign-On Authentication
    • You can now log in through Active Directory. This will provide more security through Security Assertion Markup Language (SAML).
  • Single Sign-On with Mobile App
    • You can now log in to the mobile app through Active Directory. This will provide more security through Security Assertion Markup Language (SAML).
  • Mass Add Products
    • Add multiple products onto a work item at one time.
  • Mass Add Notes to Tickets
    • Add notes to multiple tickets at one time.
  • Location, Time, and Schedule Displays on Calendar
    • Quickly view all locations for scheduled events from the Calendar and Dispatch Portal screens.
  • More Workflow Rules Triggers
    • Additional workflow triggers have been created to enhance the automation of notifications to certain events.

Watch the 2018.4 General Release ConnectWise Manage webinar here.

keyboard_arrow_down ConnectWise Automate®: Enhanced Web Browser Functionality

Set your technicians free with ConnectWise Automate’s new Web Control Center and Computer Screen with version 12. Every monthly patch update brings more functionality to the web browser, starting with the following:

  • Multi-Factor Authentication
  • Installer Packages
  • Device Access and Remote Control
  • Send Device Commands, Scripts, and Patch Updates
  • Expanded Functionality for Computer Screen Tiles
  • Change Themes
  • And More!

Enhancement Coming Soon: Refactored Network Probe with new Network Mapping feature.

Watch our ConnectWise Automate webinar to see what’s new.

keyboard_arrow_down ConnectWise Sell®: Modification Tags, Icons, Toolbar Updates & More!
  • Modification Tags
    • Admins can now create custom tags within item notes that allow users to modify flexible information, such as dates and quantities. Make it easy for your team to quote written contracts while protecting important language and information!
  • Colored Tabs
    • We’ve delivered on one of our top enhancement forum requests! You can now add color to your quote tabs to help keep them organized.
  • API Keys
    • Utilize API Keys in ConnectWise Manage to control what ConnectWise Sell users can and cannot do. Don’t want your sales team setting up part numbers? No problem!
  • Icons & Toolbar Updates
    • ConnectWise Sell has a new look! Icons and toolbars have been updated and rearranged to further unify the ConnectWise solutions and create a seamless experience between our products.

Watch the ConnectWise Sell June 2018 release recap webinar here.

keyboard_arrow_down ConnectWise Control®: Mobile Updates & More!

Added Support for Google Chrome OS:

Other Enhancements:

  • Host can run tools as elevated from the host page, eliminating the need for hosts to connect and enter service mode or locate administrator credentials.
  • Host display names are shown by default for administrators to utilize in support-driven environments.
  • The first 1,000 sessions of large session groups will be displayed to improve host page performance with an option to load the rest. This allows hosts to access machines on large session groups much faster.
  • Administrators have the option to revoke host passes at any time. This gives administrators added security and peace of mind when using a host pass to give access to outside vendors or technicians.
keyboard_arrow_down ConnectWise Unite™: Capture Every Dollar

ConnectWise Unite is now available for purchase! Fully automate the billing process, deliver one invoice to your customers, and eliminate the inefficiency and stress of managing countless cloud solutions by combining your portfolio of Amazon Web Services™ (AWS), Cisco Spark™, Cisco Meraki™, Cisco Umbrella™, and Cisco Stealthwatch® Cloud.

Links to documentation, webinar recordings, and more:

keyboard_arrow_down ConnectWise Manage®: Control Your Inventory

The latest updates to ConnectWise Manage impact procurement, project management, system operations, and more. Check out some of the top enhancements from the latest release:

– Minimum Stock Levels per Warehouse

  • Set minimum stock levels for inventory so you know when to order when you’re running low.

– Project Status Communication

  • Improve communication of project status with this trifecta of updates:
    • Percentage Complete field in projects
    • Five new status indicator icons
    • An all-new Project Status Report

– Health Dashboard

  • View system errors reported from email connector and calendar sync within the System module to follow troubleshooting steps and resolve the issue fast.
keyboard_arrow_down ConnectWise Automate®: Reimagining the Service Desk

With ConnectWise Automate accessible from any web browser, your service technicians will have the flexibility to provide quality service from wherever, whenever.

Improvements this quarter have included more functionality for:

  • Computer Management
  • Patch Management
  • Network Management

Updates to the integration with ConnectWise Manage made enhancements to plugin performance and provided the ability to access Network Maps in a Service Ticket in ConnectWise Manage.

keyboard_arrow_down ConnectWise Sell®: Enhanced Pricing & Customization

We continue to improve ConnectWise Sell so your sales team can spend less time building quotes, and more time closing deals. The latest updates include:

  • Price Calculator: Assist with calculating Price Modifiers for accurate quotes
  • Agreement Quote Demands: Better manage quotes and keep an eye on ones about to expire
  • Output Grid Layout: Customize layouts to meet your company’s needs and make quotes easier for your customers
keyboard_arrow_down ConnectWise Control®: Simplified Sessions

Updates to ConnectWise Control introduce a new shell design for a unified user experience across the ConnectWise suite, as well as iOS screen sharing capabilities.

  • Save time creating Support, Meeting, and Access sessions from the top navigation bar
  • Unified interfaces across all ConnectWise products for a consistent user experience
  • iOS screen sharing allows techs to view iOS devices to provide service to Apple® products
keyboard_arrow_down ConnectWise Unite™: Centralized Cloud Billing & Management for MSPs

Gain the power to centralize client applications management, and ease billing pains through automation.

Bill and manage your clients most popular cloud services like:

  • Amazon Web Services™ (AWS)
  • Cisco® solutions
  • Microsoft® Azure®
  • Microsoft Office 365®
keyboard_arrow_down ConnectWise Manage®: Making Operations More Efficient

The final ConnectWise Manage update for 2018 brings exciting additions to client support, inventory management, finance, and more.

Top enhancements include:

  • Special Client Notifications: Alert your techs when they are working with high-profile clients, and the steps they need to take when providing them service
  • Mass Update Agreement Additions: Mass updates save time and reduce the chance of human error when making changes to multiple agreements
  • Mass Inventory Transfer: Gain control of inventory and make sure no product is left unaccounted for
keyboard_arrow_down ConnectWise Automate®: Increasing Performance for Support

The latest update to ConnectWise Automate continues to improve web features, as well as provide increased security and compliance initiatives. Some initiatives have been released with more coming in 2019.

Another focus is increasing the performance of ConnectWise Automate. With a Patch 12 install, you’ll see faster access for locally-installed versions of ConnectWise Automate, including access to:

  • Computer Screen
  • Patch Manager
  • Control Center
  • And More

See the fastest ConnectWise Automate ever, today!

keyboard_arrow_down ConnectWise Sell®: Improving Your Quote Delivery

Added enhancements to ConnectWise Sell make it easier to deliver quotes with more file options, added information for electronic orders, and more.

  • Quote Delivery in DOC & DOCX Files: Added file types for quote delivery, including DOC and DOCX files
  • External Quote Numbers on Electronic Orders: The External Quote number column has been added to the Synnex Items pod to support sending PDFs with deal registration information to Synnex
  • Enhanced Visibility to Conversions, Adding Multiple Tabs, and More
keyboard_arrow_down ConnectWise Control®: Take Remote Support to the Next Level

Remote support just got better with ConnectWise View. ConnectWise Control premium partners can launch live stream sessions directly from the host page with ConnectWise View.

  • Help end users with on-site issues without the need to send a technician
  • Capture data such as snapshots or video
  • ConnectWise View is web-enabled and connects to devices through the browser
  • Easily invite the end user to a session via text message, email, URL, or special session code
  • Communicate through a ConnectWise View session via VoIP using data or a WiFi connection

Backstage in ConnectWise Control creates an independent Windows® session when connecting to a machine, giving the partner access to Command Prompt and PowerShell windows. This allows the host to run scripts and commands without disturbing the end user.

keyboard_arrow_down ConnectWise Unite™: Centralized Cloud Billing & Management for MSPs

Gain the power to centralize client applications management, and ease billing pains through automation.

Bill and manage your clients most popular cloud services like:

  • Amazon Web Services™ (AWS)
  • Cisco® solutions
  • Microsoft® Azure®
  • Microsoft Office 365®

Complete the form to Watch Our End of Year Product Updates

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