• Location
    • Select Your Region
    • Region Name 1
    • Region Name 2
    • Region Name 3
    • Region Name 4
    • Region Name 5
Get a Free Trial
Got It!

The website uses cookies. Cookies allow us to give you the best browsing experience possible and mean that we can understand how you use our site. By continuing to use this website, you are giving consent to cookies being used. For more information, please see our privacy policy. Privacy Policy

Technology Waits for No One.

That's Why We Stay Ahead of It.

Like time, technology moves fast.

At ConnectWise, our teams are committed to continually enhancing and evolving our products to anticipate and meet the constantly changing needs of technology workers.

Explore the latest developments in our platform of ConnectWise solutions - all designed for increased efficiency and productivity to help ensure you’re never left behind on the path to success.

keyboard_arrow_down ConnectWise Manage®: Keeping Clients in the Know

The first ConnectWise Manage update of 2019 improves status updating, increases client visibility, and more.

  • Calendar Status Change: Update the status right in the My Calendar screen by right-clicking on the record and selecting the Change Status option.
  • Automatic CC’s on Tickets: Keep your clients in the loop in tickets submitted by their teams by adding them as a CC to their tickets as soon as they come in.
  • Private Events Sync to ConnectWise Manage: Don’t worry about being double booked again when your private events in Outlook now sync over to ConnectWise Manage. Block off your calendar while keeping event details private.
keyboard_arrow_down ConnectWise Automate®: Making Patching and Monitoring Easy

ConnectWise Automate keeps getting more powerful with the first update in 2019.

  • New Dashboards for Patching & Monitoring: New dashboards are coming to ConnectWise Automate on the web! Get a snapshot of the most critical areas to monitor so that you can jump on the biggest fires first. Keep an eye out for the Patching dashboard in Patch 2 and Monitoring in Patch 4.
keyboard_arrow_down ConnectWise Sell®: Improving Sales, One Quote at a Time

The latest update to ConnectWise Sell gives improvements to help documentation, special ordering, quote customization, and more.

  • Embedded Help Documentation: Easily find information about the screen you’re actively on inside ConnectWise Sell by clicking the Help icon.
  • Special Order Check Box: Ensure products are ordered from distributors correctly. Inside ConnectWise Manage, the Special Order Check Box ensures line items with the same manufacturer part number don’t get combined to be purchased together.
  • Output Grid Preview: When making customizations to your output documents, you can quickly preview exactly what they’ll look like for your customers.
  • Canadian Warehouse: Tech Data Canadian warehouses are now available to be selected as a default warehouse for Electronic Orders!
keyboard_arrow_down ConnectWise Control®: Remote Support Just Got Better

Highlights of the first ConnectWise Control update of 2019 include a new Host Client menu, simplified session login, session notifications, and more.

  • Redesigned Host Client: The new Host Client menus take up less screen real estate and help you find items quicker than before.
  • Join with Options: Right-click to directly join a log-on session (including Backstage) from the Host page—all without interrupting the end user.
  • General Tab Updates: New reorganization is based on categories and puts more machine information at your fingertips.
  • Host Client Notifications: Banner notifications let you receive additional context about the remote support session and the machine you’re remoted into.
keyboard_arrow_down ConnectWise Unite™: Centralized Cloud Billing & Management for MSPs

Gain the power to centralize applications management, and ease billing pains through automation. Bill and manage your clients’ most popular services like:

  • Microsoft® Office 365®
  • Microsoft Azure®
  • Amazon Web Services™ (AWS)
  • Cisco® Solutions

Cisco Meraki® Device Access: Create alert tickets with Webhooks, get device updates to ConnectWise Manage configurations,and easily manage devices on any Meraki configuration directly in the Meraki Portal.

keyboard_arrow_down ConnectWise Manage®: Increase Client Visibility

The latest update to ConnectWise Manage introduces a new level to your customers’ experience, improved Cisco functionality, and more.

Redesigned ConnectWise Customer Portal: The redesigned ConnectWise Customer Portal is the one-stop show for your most time-consuming customer interactions. Customers can submit tickets, check on ticket status, and easily pay invoices in one, easy to use interface. The portal offers a modern user interface that’s customizable to represent your brand.

Increased Cisco Functionality with ConnectWise Unite™: With ConnectWise Unite, sync Cisco® Meraki® assets into ConnectWise Manage as configurations. Easily access information about the devices you manage and get one-click management within the Meraki portal.

keyboard_arrow_down ConnectWise Automate®: Keeping You Secure and In the Know

Keeping you and your customers secure is the primary focus of the latest update release to ConnectWise Automate.

Single Sign-On and the New ConnectWise Portal: With the release of single sign-on and the new ConnectWise Portal, security is a priority. You’ll gain the peace of mind that all your data and user access information is managed from a single location for all ConnectWise software solutions.

Improved Insight with ConnectWise Now: Get real-time information about your organization, the teams you manage, and clients’ networks and endpoints. With ConnectWise Now, gain more access to data and have more control over your business than ever before.

keyboard_arrow_down ConnectWise Sell®: Simplifying Ordering and Procurement

In the latest update to ConnectWise Sell, indicate when items should be ordered together, what’s part of a special order, and an update to the Ingram Micro catalog.

Ship Shape Information Send: When the Special Order check box is selected for an item, enter information into the Ship Set field and pass this information to the ConnectWise Manage opportunity to indicate which items should be ordered together.

Ingram Micro Catalog Price Feed: Ingram Micro® has switched from FTP (File Transfer Protocol) to SFTP (SSH File Transfer Protocol) but has extended their FTP price feed until June 29, 2019. Update your Ingram Micro price fee to SFTP in Catalog Settings as soon as possible.

Import Items as Special Order: With the new Special Order check box, you can save time by marking all items as a special order during a product import using Paste Quote. Items that are already in your product catalog in ConnectWise Manage are set as special orders when the opportunity is updated. This feature makes importing and quoting Cisco products even easier.

keyboard_arrow_down ConnectWise Control®: Making Remote Support Easy

The latest update to ConnectWise Control improves tech monitor visibility, external user management, error logging, and more.

Split Guest Monitors: With one click, hosts can split guest monitors into separate windows and maximize them across each of their own monitors.

Manage External Users: Administrators can now add a link to the Security tab to access the user management page of their external user source.

Guest Client Logging: Client-side errors are now added to the Event log with information from recent connection failures.

keyboard_arrow_down ConnectWise Identify®: The Roadmap for the Security Conversation

ConnectWise Identify risk assessments pinpoint critical risks across your clients' businesses, giving you the blueprint to have meaningful security conversations with your customers - and steps you can take to build and sell your new offerings.

keyboard_arrow_down ConnectWise Manage®: Take ConnectWise on the Go

Discover the latest updates to ConnectWise Manage, including the all-new ConnectWise Mobile app, billable vs. non-billable hours differentiation, and more.

  • Brand New ConnectWise Mobile App: See your agenda at a glance, update ticket status and notes, track time with a stopwatch, submit expenses, and more—all while on the go.
  • Add Contacts as CCs to Tickets in Bulk: When a client requests to be added to certain types of tickets, or a resource in your company wants to know about certain issues, you can add a client or resource to multiple tickets at once—saving time and ensuring the proper people have visibility.
  • Billable vs Non-Billable Columns in Timesheet Approvals: New columns to the My Approvals screen tabs show the total billable and non-billable hours per line item. You can save time by seeing values from the list view instead of drilling down into each timesheet. These columns can be found on the Current Time, Time Sheets, Project Time Entries, and Missing Time sheet tabs.
  • Invoice Restrictions: When creating a down payment, a new pop-up will ask whether or not the down payment is intended to be available to all company billable records or exclusively to the record in the ‘apply to’ field.
keyboard_arrow_down ConnectWise Automate®: Upgrade Your Service Delivery

Get more from the latest update to ConnectWise Automate with new service insight in ConnectWise Now and extra data fields in the Web Control Center.

  • Automation Tiles in ConnectWise Now: Two new automation tiles to ConnectWise Now will help you build a culture of automation and recognize its value to your service delivery. The first tile shows your engineers, how many scripts they ran, how much time they saved, and the value that was produced. The second allows the owner or service manager to see the value both technicians and ConnectWise Automate bring through automation.
  • Extra Data Fields: Extra data fields are now available in the Web Control Center. These extra data fields can now be viewed and directly edited from the Company, Site, or Computer Management screens.
keyboard_arrow_down ConnectWise Sell®: Ensuring a Simplified Quote Process

From importing documents into a proposal to bundled pricing and shipping updates, ConnectWise Sell makes it easier to sell your services than ever before.

  • Import documents into a proposal: Quote templates in ConnectWise Sell make it possible to create professional-looking quotes in just a few clicks. To make customizing quotes even simpler, we've added the ability to import documents into a proposal. This new functionality allows you or your sales reps to make additions to proposals by uploading documents and modifying rich text in the notes field.
  • Bundle Pricing in ConnectWise Manage: ConnectWise Sell quotes now display the List Price or Calculated Price based on settings in the Bundle Pricing pod in ConnectWise Manage Product Catalog.
  • Purchase Order Transfers to Electronic Order: When the Purchase Order Number field on the Win Tab is populated for Ingram Micro® orders, the purchase order number also displays in the End User PO field on the Electronic Order tab. Your customer can enter their purchase order information on the Order Porter page, or you can manually enter this information on the Win tab.
  • Shipping Updates From Electronic Orders to the ConnectWise Manage PO: This release brings increased stability of automatic shipping updates sent from ConnectWise Sell electronic orders to ConnectWise Manage purchase orders.
keyboard_arrow_down ConnectWise Control®: Keeping Remote Support Secure, Simple & Clean

Security enhancements, improved support functionality, and a better user experience can be found in the latest update to ConnectWise Control.

  • Security Enhancements: Reduced the default number of password attempts, added validation on the two-factor one-time password field to improve setup, reduced the default idle time for hosts, and upgraded Mono to improve supportability of on-premises Linux installations.
  • Simplification & Efficiency: Enhancements to improve your remote support functionality include new default access session groups and custom properties, Windows performance updates, the addition of a toolbar in the Mac Host Client, the ability to set Backstage as the default connection type, and more. See release notes for additional updates.
  • Look & Feel: User functionality updates include updated end session dialog to make it easier for hosts to know what option to pick when ending an access session, column widths are now saved for the host page and minimums are implemented, the connection banner style has been updated to be less intrusive, and more. See release notes for additional updates.
keyboard_arrow_down ConnectWise Identify®: Take Risk Assessments Further

The latest update to ConnectWise Identify has simplified company management, made logging in easier with Single Sign-On, and introduces in-app notifications.

  • Company Unification: Companies have been unified into a single view so you can now create, manage, and review everything about a company from one dashboard.
  • Single Sign-On: Log in to ConnectWise Identify or start your trial with your ConnectWise SSO account.
  • In-App Notification: New in-app notifications for when a customer completes an assessment.
keyboard_arrow_down ConnectWise Manage®: Better Insight for Better Decision Making

Easily access critical information and metrics to run your business, customize customer communications, and simplify your renewal process with the latest updates to ConnectWise Manage.

  • Redesigned Ticket Notes: Add style to your customer communication with rich text editing, inline images and GIFs, avatars and color-coding options, and issue tags.
  • New ConnectWise Manage Dashboards With ConnectWise Now: Easily access accurate, real-time data and metrics you need to confidently make better business decisions for today and the future.
  • New Renewal Functionality: Import lists of upcoming renewals, track manufacturer part numbers, mass update items for renewal, and more, so you’ll never have another renewal slip through the cracks.

Get Release Notes >>

keyboard_arrow_down ConnectWise Automate®: Keep Your RMM Running Smoothly

The newest enhancements to ConnectWise Automate keep you in the know about the health of your global agents and bring the Running Scripts Grid to the web for script scheduling on the go.

  • Health Dashboards: The updated Health Dashboards offer a convenient location to view global agent health components like commands, scripts, automation, and agent status.
  • Running Scripts in Web: New to the web, the Running Tab simplifies the release of scheduled scripts while logged into the ConnectWise Automate Web Control Center.

Get Release Notes >>

keyboard_arrow_down ConnectWise Sell®: Quote With Confidence

Save time and reduce errors pulling product and pricing information from Ingram Micro and Tech Data with the latest updates to ConnectWise Sell.

  • Ingram Micro Quote Import Integration: Save time, reduce errors, and pull pricing from Ingram Micro. Import your Ingram Micro quote and purchase directly from inside ConnectWise Sell.
  • Cisco and Tech Data Quote Import Integration: Take the hard work out of quoting complex Cisco and Tech Data BOMs. Import your Cisco CCW into ConnectWise Sell to pull pricing from Tech Data and build accurate quotes in just a few clicks.
  • ConnectBooster® Integration: Make invoice payment easier for your customers with the ConnectBooster integration. Process Automated Clearing House (ACH) and credit card payments on Order Porter™ and allow customers to store their information with ConnectBooster for future payments. The ConnectBooster payment portal offers automatic billing, automated click-to-pay emails, and is customizable to match your brand.

Get Release Notes >>

keyboard_arrow_down ConnectWise Control®: Stay On Top of Remote Support

Get ready for the release of Apple’s newest operating system, take trigger creation up a notch, and manage your toolbox with ease with the most recent ConnectWise Control update.

  • Mac Improvements for Catalina OS: ConnectWise Control is ready for Apple’s latest operating system, Catalina OS. Updated support will minimize disruption and improve user flow for partners while supporting Mac-based customers.
  • Trigger Page Redesign: Easily edit, delete, clone, or enable/disable a trigger in the redesigned Trigger page. The new design also makes trigger creation more intuitive.
  • Easier Access and Management of Toolbox: Toolbox management made easy. Hosts can manage their toolbox to quickly and easily organize, upload, and delete tools and folders from the Run Tool dialog.

Get Release Notes >>

keyboard_arrow_down ConnectWise Identify®: Get the Cybersecurity Conversation Started

Only 13% of surveyed MSPs are having cybersecurity-specific conversations with their customers. With the latest update to ConnectWise Identify, stay ahead of the security curve and make risk assessments a part of your security strategy.

  • Risk Assessment Notification: Get your customers engaged in risk assessments by sending them the questions to answer on their own. Get notified when they finish to follow up and start the security conversation.
  • Try ConnectWise Identify for Free: Make risk assessments a part of your security strategy with a ConnectWise Identify trial. Get two assessments on us and run one on a customer and use one for your business to understand your risk position.

Start Your Free Trial >>

Partner Support