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ConnectWise Control
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ConnectWIse Control

ConnectWise Control offers options that give you everything you need in a remote support software.

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$25/mo.*
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keyboard_arrow_down Overview

License Type

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License Type

Concurrent licenses are purchased per simultaneous technician. Agent-based licenses are purchased by number of unattended access agents.

Optional

Optional

Optional

Agent-Based

Max Technician License Per Account

1

Unrestricted

Unrestricted

Unrestricted

# of Simultaneous Technicians Per License

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# of Simultaneous Technicians Per License

The number of sessions a single host or technician can be connected to at one time.

1

1

1

Unlimited

# of Unattended Agents Per License

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# of Unattended Agents Per License

An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

10

Unlimited

Unlimited

Varied

Remote Access

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Remote Access

A remote access session is a remote connection to an unattended machine.

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Remote Support

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Remote Support

A ConnectWise Control remote support session is a connection between a technician (a host) and a remote customer or machine (guest).

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Remote Meeting

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Remote Meeting

Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.

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Remote Command Line

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Remote Command Line

Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.

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Wake-on-LAN

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Wake-on-LAN

Send a network message to wake machines in "sleep" mode.

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Host Chat

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Host Chat

Send chat messages to guests (end-users).

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Logon Session Switching (Switch to a particular logon session or switch to the console.)

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Logon Session Switching (Switch to a particular logon session or switch to the console.)

Switch to a particular logon session or switch to the console.

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Sound Capture

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Sound Capture

Capture sound from from the guest device.

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VoIP

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VoIP

Communicate via voice during support, meeting, and access sessions.

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Video Auditing

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Video Auditing

Record video of all sessions and store them on your ConnectWise Control instance.

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keyboard_arrow_down Session Management

Multiple Invitation Methods

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Multiple Invitation Methods

Invite guests (end users) to a session by code, email, hyperlink, or calendar invite.

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Multiple Installation Methods

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Multiple Installation Methods

Install ConnectWise Control agents by sending a link, copying a URL, or downloading the installer package.

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MSI Packages

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MSI Packages

Install ConnectWise Control clients using Windows installers.

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Easily Manage and Group Sessions

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Easily Manage and Group Sessions

Filter and group sessions by customer name, location, operating system, and more.

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Database Maintenance Options

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Database Maintenance Options

Set rules and select a schedule for cleaning and maintaining the ConnectWise Control database.

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Session Triggers

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Session Triggers

Create and edit triggers to fire off actions when a certain event has occurred.

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keyboard_arrow_down In Session

UAC Control

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UAC Control

Elevate a support session to control UAC dialogs.

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Multiple Monitor Support

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Multiple Monitor Support

Select a single monitor or view all monitors during a session.

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Remote Printing

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Remote Printing

Print to your local printer from within a remote ConnectWise Control session.

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Store/Pass Credentials

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Store/Pass Credentials

Store and encrypt a single set of credentials within the host client.

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Suspend Guest Input

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Suspend Guest Input

Remove the guest's keyboard and mouse control.

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Blank Guest Monitor

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Blank Guest Monitor

Obscure the guest monitor for privacy while in a session.

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Host Pass

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Host Pass

Use a license to create temporary access to control a ConnectWise Control support session.

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Central Toolbox

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Central Toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

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Local Toolbox

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Local Toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

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File Transfer

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File Transfer

Send files to and from a remote device during a session.

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Drag & Drop File Transfer

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Drag & Drop File Transfer

Send and receive files and folders by dragging and dropping them into the client window.

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Right-Click, Copy, Paste File Transfer

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Right-Click, Copy, Paste File Transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

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Annotation

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Annotation

Use annotation tools to mark up a shared screen.

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keyboard_arrow_down Customization

Re-brand Images & Icons

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Re-brand Images & Icons

Change default logos and icons on the Host page, Guest page, and client.

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Language Localization

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Language Localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

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Add Service Disclaimers

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Add Service Disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

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keyboard_arrow_down Security

Role-Based Security

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Role-Based Security

Manage user permissions by grouping users into roles.

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Option to Request Customer Consent

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Option to Request Customer Consent

Prompt guest for consent before connecting to a remote device.

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Option to Bypass Consent if User Logged Off

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Option to Bypass Consent if User Logged Off

Grant consent to connect to a remote device if there is no user process running.

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AES-256 Bit Encryption

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AES-256 Bit Encryption

ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.

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Audit Reports

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Audit Reports

View session activity, including host and guest connections, during a specific time and date range.

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Secure Session Codes

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Secure Session Codes

Invite a guest to join a session with a secure, five-digit code.

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LDAP Integration

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LDAP Integration

Use an existing LDAP server as a user source for a ConnectWise Control instance.

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SAML Integration

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SAML Integration

Provide single-sign on access to hosts.

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2-Factor Authentication

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2-Factor Authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

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OAuth Integration

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OAuth Integration

Provide single-sign on access to hosts

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Secured with SSL Certificate

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Secured with SSL Certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

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Lock on Disconnect

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Lock on Disconnect

Lock a remote client upon host disconnect.

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Brute Force Prevention

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Brute Force Prevention

Prevent brute force attacks by configuring password requirements.

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Revoke Access

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Revoke Access

Revoke tokens for host passes and authentication sessions.

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keyboard_arrow_down Mobile

Android Technician Client

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Android Technician Client

Support guest machines from an Android device.

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iOS Technician Client

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iOS Technician Client

Support guest machines from an iOS device.

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Support Android Mobile Guest Clients

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Support Android Mobile Guest Clients

Support Android devices remotely.

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Support iOS Mobile Guest Clients

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Support iOS Mobile Guest Clients

Support iOS devices remotely.

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keyboard_arrow_down Integrations

Surveys

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Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

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Extensions

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Extensions

Add additional functionality to your ConnectWise Control instance with extensions and integrations.

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Premium Extensions

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Premium Extensions

Add premium reporting, diagnostics, and more to your ConnectWise Control instance with premium extensions and integrations.

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keyboard_arrow_down Support

Knowledge Base

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Knowledge Base

Access knowledge base articles and documentation.

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Videos & Tutorials

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Videos & Tutorials

View videos and recorded ConnectWise Control tutorials.

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*paid annually

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