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When Zendesk ticketing and ConnectWise Control (formerly ScreenConnect) remote support combine forces, you can easily surpass your customers’ expectations with rapid issue resolution. Remotely connect to your customers’ machines in seconds from the Zendesk ticket sidebar, and after their problem is solved, find your important data right where you need it–in the correlating Zendesk ticket.
Don’t keep your customers waiting. Start resolving issues immediately with seamless remote connection right from within the Zendesk sidebar.
Your notes, chat history, timestamps, and more, are automatically saved in the Zendesk ticket related to the session for easy review later.
A premium ConnectWise Control subscription lets you record video of a session and attach it to the Zendesk ticket for auditing or training.
Your customers can easily and quickly connect to a remote session with an email or URL.
There’s no need to switch applications. Start a remote connection from Zendesk with one click.