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ConnectWise Control Support
ConnectWise Control


Exceed Service Expectations with Enhanced Remote Support

Instant connection and fast resolution – that’s the idea behind the integration of Freshdesk™ and ConnectWise Control®. And what’s the end result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.

Connect Quickly

Fast, seamless connections let you start resolving customer issues immediately.

Save Time

No need to leave Freshdesk to connect to a separate app. ConnectWise Control is right there.

View History At-a-Glance

Chat history, support session activity, and timestamps are all saved in the ticket.

Simplify Customer Connections

Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.

Record Remote Sessions

In the premium version of ConnectWise Control, sessions can be recorded as video for auditing and training.

Preview ConnectWise Control Integration in Freshdesk

Try Remote Support that Just Works

With ConnectWise Control, you get easy-to-use remote access. That means reliable, secure remote support, access, and meetings.

Explore the Full Features of ConnectWise Control

Remote Support

Provide fast customer service with reliable, easy-to-use remote support from anywhere, anytime.

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Remote Access

Accomplish more by gaining access to unattended computers, servers or virtual machines.

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Remote Meetings

Simplify and enhance meetings by easily engaging multiple people from various locations.

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