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IT Nation

Oct. 30 - Nov. 2, 2019 – Orlando, FL

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Experience IT Nation Connect 2018 Virtually

Miss IT Nation Connect 2018? No worries! For the first time ever, the virtual ticket allows you to experience the event from anywhere. With 18 breakout sessions and two amazing keynotes, you'll have access to expert practical advice as you plan for success in 2019 and beyond for only $149. Get your ticket now!

Pitch IT Competition

Watch our finalists pitch in front of an expert panel of judges, then see who walks away with up to $100,000 to kickstart their company’s next big idea.

Arnie Bellini

Join Arnie Bellini, ConnectWise CEO, as he takes the stage Thursday morning to share his insights into and future of the industry.

Sir Tim Berners-Lee

Named in Time magazine’s list of the 100 Most Important People of the 20th Century, Sir Tim Berners-Lee takes the stage Friday morning.

Round 1 - Thurs. Nov. 8 - 1:00pm - 2:00pm

Why Sales People Fail to Succeed

There are 100's of factors that go into the failure of a sales person in your business. We have observed and studied these reasons for over 14 years. There are some surprising patterns. Once you identify the patterns you can then manage to them and increase your probability of success. Great want ads and comprehensive onboarding programs will beat a "hit the ground running" strategy every time.

Panel: Key Starting Points for Managed Cybersecurity Success

The NIST Cybersecurity Framework provides a policy framework of computer security guidance for how private sector organizations in the United States can assess and improve their ability to prevent, detect, and respond to cyber attacks. Join this panel discussion to learn how service providers are able to incorporate this frame work in the SMB space.

Beyond MSP: The Next Evolution

TruMethods President Gary Pica believes that it is once again time to evolve the MSP business model. The technology needs of small and medium size businesses (SMBs) have changed. The current MSP model is not designed to support the SMBs changing requirements. During this session Gary Pica will outline a framework to meet the needs of today's SMB market

Round 3 - Thurs. Nov. 8 - 2:30pm - 3:30pm

How to Build Great IT Teams

Form a high-functioning team by aligning around clear goals, use Compassionate Geek concepts to build great working relationships among team members, and reduce or eliminate ambiguity around team member roles. Learn the top five critical success factors in building high-performing teams.

Leading A Remote Workforce

With advancements in technology, it is becoming more and more viable to run a remote workforce. James Riley has built a team with a 100% remote workforce and has experienced many of the positives and negatives of this choice. Join him as he talks through what he has learned, considerations to evaluate when deciding what route to go and unique issues that show up in a remote environment.

Why Incorrectly Calculating Your True Cost Can Cost You

When it comes to managed services, cost is a commonly misinterpreted figure. And, when it’s used for calculating price, it can really end up hurting your financial numbers. Find out what information you should be using to calculate cost and an easy method of calculating your true cost for service delivery.

Round 4 - Fri. Nov. 9 - 1:00pm - 2:00pm

Path To Success Webinar Live Recording: M&A Part 3

Join the live taping of the third installment of the Path To Success webinar series on Mergers & Acquisitions. Join Arnie Bellini and Paul Dippell for a practical deep dive into post-acquisition integration. Learn how to safely avoid pitfalls and ensure the success of your strategy after the deal is done--that’s when the real fun begins!

How Automated Documentation Drives Insight and Efficiencies

Automating routine processes drives the ratio of systems an MSP can manage vs. the staff they need. The Achilles heel of an MSP is its ability to maintain situational awareness on those systems, due to the lack of up-to-date and accurate documentation. Bringing automation to documentation will help to drive back up the ratio and subsequently the profitability that an MSP sees.

Organizational Architecture – Understanding your Human Capital

Are your people your greatest asset? If so, are they providing the “returns” you desire? And if not, shouldn't they be? Join Jamison West as he discusses best practices around designing your organizational architecture in a manner that grows both your business and your employees. Jamison will share key concepts and tools for you to utilize immediately in your organization today.

Round 5 - Fri. Nov. 9 - 2:20pm - 3:20pm

Building an Effective Product Portfolio Through the Customer Journey

The Customer Journey is a framework designed to help you look at your business and how your clients’ interact with you, with the goal of ensuring you've got all the critical touchpoints covered. This session will dive into the processes that are necessary to build an effective product portfolio, enabling you provide a fantastic customer experience at every interaction.

You’ve disrupted how users engage IT, Now Profit by Upending the SMB Channel

VARs and MSPs maximize profitability with a mix of hardware, software and services in a hybrid IT environment. Learn how proactive SMB VARs/MSPs can act to secure the proper attention from their vendors and distributors, resulting in a share of qualified leads, more technical support from the funded-heads at the distributor, and an outsized relationship with an OEM field team reflecting future success.

Standup and Scrum! Using Agile Beyond Development

Agile is no longer a fringe concept used by coders. The spirit of Agile has value across every teams in a business. Applying a few basic Agile tenets can foster collaboration, bring positive outcomes from conflict and replace inefficient and isolating processes. We’ll break down the keys of Agile and give examples of how to implement them within your company.

Round 6 - Fri. Nov. 9 - 3:40pm - 4:40pm

The Entrepreneurial Journey

Join Brad & Jamison West as they discuss Jamison's entrepreneurial journey of growing his MSP business all way through acquisition and legacy. The discussion will be framed around the 4 stages of the entrepreneurial journey: igniting the spark, what 'good' looks like, redefining leadership roles, building towards legacy.

The 5 Principles of IT Customer Service Success

Do your technical staff members struggle with empathy for end users and other customers? Could they improve their listening skills? Transform hearts and minds of your staff with these five simple principles. Bring humanity into the world of technology and empower your team to deliver amazing customer service to both internal and external customers.

Why are Business Owners So Afraid of Marketing

So many business owners I talk to are relying on referrals. At first glance, it makes sense. Why market when hot leads are just throwing themselves at your feet. The problem with this logic is that the fountain won't always last. What are you going to do then? Most business owners turn in fear from the fact that now they will actually have to market. We'll help you get over that fear.

Round 7 - Fri. Nov. 9 - 5:00pm - 6:00pm

Selling In a Technical Organization

Most TSP leadership comes with a technical background. This makes selling in these organizations a little more challenging than in other industries. Not impossible, there are certain steps that can be taken, and processes to be created, that will allow for a successful sales team. We will discuss the top 5 things to create, and nurture, to allow for sales to flourish.

Breakout Session By Arnie Bellini

Continue the mainstage discussion with CEO, Arnie Bellini around the future of security services.

Driving Alignment Within Your Organization

You probably underestimate the power of alignment in your business. Come hear how we built our leadership team, set our direction, and got the entire company rowing towards the same goals. Learn the tools, practices and methodologies we implemented and get your questions answered on why you might have hit a plateau in your business. We think alignment is the building block to less stress, work/life balance, profitability and breaking through to the next level.

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