Business Consultant, ConnectWise
Prior to joining ConnectWise in 2013, Tom Crimm spent 8 years helping grow a managed services practice from $15,000 to over $250,000 in monthly revenue, with greater than 95% customer retention. In his ConnectWise role as a business consultant, Tom has completed almost 300 ConnectWise Manage™ implementation projects, and has recently implemented a change management structure for a VIP partner. A little personal insight – Tom says he has THE Best Dog Ever (BDE) – 13 year old Zoe.
ConnectWise Manage Tip
Use Operating Level Agreements to track time on systems-related support that can’t be applied to specific customer agreements.