Shael Risman

CEO, PACE Technical

Shael Risman is CEO of Toronto-based PACE Technical, and comes to the Managed Service Delivery arena with over 25 experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores.

Along with his partner Michael Sugrue, Shael Risman was one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop to a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top 5 Best Places To Work in Canada™. A decade-long user of ConnectWise products, Shael was among the first contributors at ConnectWise User Groups and is widely considered one of the key innovators of Managed IT Services for SMBs. When he’s not CEOing, Shael’s time is spent as an actor, musician and freelance writer for several national publications.