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IT Nation

Nov. 7-9, 2018 – Orlando, FL

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Growth & Scalability

ConnectWise is committed to preparing our partners for future success. Spend time at IT Nation learning how to grow your business in the most efficient way.

Sessions to Help You Start 2019 Right

Building an Effective Product Portfolio Through the Customer Journey

The customer journey is a framework designed to help you look at your business and your clients’ interactions with you, with the goal of helping you make sure you've got all the pieces in place to excel. Join us as we dive into the processes that are necessary to build an effective product portfolio, ensuring you provide a fantastic customer experience at every interaction.

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Connect Everything with Lean Principles

Developing a lean mindset and culture involves empowering your colleagues to make changes to your products, services, and processes for the betterment of your customers, both internal and external, resulting in positive employee morale, innovation, and improved teamwork. Learn how lean principles and tools can help you connect everything by identifying and eliminating process activities that don't add value, as well as improving the flow of your processes.

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Beyond MSP: The Next Evolution

The addressable market for MSPs is rapidly expanding, but you need to evolve your business model to capture your share of the growth. The current MSP model is not designed to support the changing requirements of SMBs. Don't miss this chance to get a look at the future of our industry.

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Driving Alignment Within Your Organization

You probably underestimate the power of alignment in your business. Come hear how to build your leadership team, set your direction, and get the entire company rowing towards the same goals. Alignment is the building block to less stress, work/life balance, profitability, and breaking through to the next level.

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Looking for more? We have over 100 sessions for all areas of your business!

Industry Pros to Prepare You to Grow in 2019

Don Crawley

IT Customer Service Speaker, Crawley International, INC.

Don Crawley, CSP, knows IT customer service. He’s the author of The Compassionate Geek® series of books on IT customer service. He has spoken to audiences worldwide on the art of serving end users, and he has worked with workplace technology for more than 40 years. Don is a lifetime geek, plus a veteran communicator, based in the global tech hub of Seattle, Washington.

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Chris Peterson

Principle, Vector Firm

Chris Peterson has over 20 years of experience in sales leadership, with a focus on system integrators and managed service providers. Chris started Vector Firm in 2010 as a provider of outsourced sales leadership. Before starting Vector Firm, Chris spent seven years as a vice president of sales and marketing on a national and global scale.

Gary Pica

CEO, TruMethods

Gary Pica is a pioneer in the managed services field. He is one of ChannelPro's 20 industry visionaries and MSPmentor's most influential leaders. He has already built two top performing MSPs. Today, Gary is the president of TruMethods, a training, peer, and accountability firm aimed at helping IT solution providers reach their full potential as MSPs and cloud providers.

Josh Peterson

Founder & CEO, Bering McKinley

With over 15 years of management consulting experience in the industry, Josh has worked with thousands of IT firms around the world. Since IT firms are the only focus, Bering McKinley is the go-to expert for all things financial, sales, and service delivery. The Bering McKinley team serves the community through direct one-on-one consulting, workshops, and peer teams.

Karen Scangarello

Project Manager, ConnectWise

Karen is a project management and process improvement professional with extensive experience spanning multiple industries, including Fortune 500 companies. She is a hands-on, results-oriented leader adept at creating vision, leading by example, and achieving objectives using project management skills, quality, and process improvement frameworks.

So Many Great Sessions, So Little Time

Bring a team so you can divide and conquer, or attend a single session together. Save 20% on each additional attendee (discount automatically added during registration)!
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