IT Customer Service Speaker, Crawley International, INC.
Don Crawley, CSP, knows IT customer service. He’s the author of The Compassionate Geek® series of books on IT customer service. He has spoken to audiences worldwide on the art of serving end users, and he has worked with workplace technology for more than 40 years. Don is a lifetime geek, plus a veteran communicator, based in the global tech hub of Seattle, Washington.
Principle, Vector Firm
Chris Peterson has over 20 years of experience in sales leadership, with a focus on system integrators and managed service providers. Chris started Vector Firm in 2010 as a provider of outsourced sales leadership. Before starting Vector Firm, Chris spent seven years as a vice president of sales and marketing on a national and global scale.
Gary Pica is a pioneer in the managed services field. He is one of ChannelPro's 20 industry visionaries and MSPmentor's most influential leaders. He has already built two top performing MSPs. Today, Gary is the president of TruMethods, a training, peer, and accountability firm aimed at helping IT solution providers reach their full potential as MSPs and cloud providers.
Founder & CEO, Bering McKinley
With over 15 years of management consulting experience in the industry, Josh has worked with thousands of IT firms around the world. Since IT firms are the only focus, Bering McKinley is the go-to expert for all things financial, sales, and service delivery. The Bering McKinley team serves the community through direct one-on-one consulting, workshops, and peer teams.
Project Manager, ConnectWise
Karen is a project management and process improvement professional with extensive experience spanning multiple industries, including Fortune 500 companies. She is a hands-on, results-oriented leader adept at creating vision, leading by example, and achieving objectives using project management skills, quality, and process improvement frameworks.