Customizing Your Help Desk

Level 101

Anything you do to improve your help desk is likely to result in greater efficiency, and increased customer satisfaction. This session will look at customizing your service board and statuses, establishing help desk processes, and creating workflow rules to streamline operations.

Round 9 | Friday, Nov, 10 | 12:45PM - 1:45PM

This Session is Repeated in Round 6

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