Support the ConnectWise® Way

Level 301

Get the insider view of why ConnectWise® support stands out. We'll discuss the growing pains and lessons learned that got us where we are today. Topics to be touched on include the importance of a knowledge base,utilizing chat to improve efficiency, developing internal processes to scale up your support team, and how to run a 24/7 operation using ConnectWise® Manage™. We'll take a look at transforming support in the future, and help you streamline your support team focusing on the metrics, tools, and structure we've found to be successful.

Round 7 | Thursday, Nov 09 | 4:30PM - 5:30PM

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