Proactive Account Management

Level 401

There is a difference between customer satisfaction and customer success. In this session, we’ll teach the concept of customer success, and what it means to you and your clients. Specifically, you’ll take away methods to manage your accounts in a strategic and organized manner, learn how you can get in front of your customers’ challenges and drive the solutions, ultimately selling them more services.

Round 7 | Thursday, Nov 09 | 4:30PM - 5:30PM

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