Education

Operational Efficiencies and the Customer Experience

Level 401

As our industry continues to commoditize, the customer experience has become the single most important element of becoming a top MSP. How do you build an organization and process that delivers a consistently high level customer experience? It starts with operational efficiency – but that’s only the beginning. During this session, veteran MSPer Shael Risman of PACE Technical will share his lessons learned while scaling his MSP revenue and profitability. During this session you will learn 3 key metrics that impact operational efficiencies, specific roles and processes that drive the customer experience, the most common mistakes that slow your growth and profitability, and how to use company culture as a sales differentiator.

Round 7 | Thursday, Nov 09 | 4:30PM - 5:30PM

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