Education

Help Desk Efficiency & Customer Service

Level 201

In this session, we’ll share 3 ConnectWise business beliefs and 5 best practices, along with how to implement them in real life. Plus:

  • Tips and tricks for easy dispatch and pre-processing tickets (including chat and service templates)
  • Workflow rules that everyone turn on so tickets move along efficiently as possible
  • How entering time on tickets leads to better efficiency
  • How entering both billable and non-billable time can drive profitability and utilization
Round 5 | Thursday, Nov 09 | 1:45PM - 2:45PM

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