Conquering the 5 Chances to Get an Invoice Right
When a client calls about a mistake on your invoice, the unfortunate truth is that you blew through 5 chances to get it right! We’ll review key tips and tricks in 1) Ticket Triage, 2) Engineer Time Entry, 3) Closing Completed Tickets, 4) Time Sheet Approval, and 5) Creating and Reviewing Invoices. We’ll review sample best practices for service managers and dispatchers in steps 1 through 4, and admins in step 5.
Round 11 | Friday, Nov. 10 | 3:35PM - 4:35PM
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