Education

Smart SLA's: Simple & Repeatable

Level 301

Successful technology companies rely on the timely handling of customer support issues. Therefore, it is critical to maintain your service level agreements (SLAs) while providing high levels of customer satisfaction. SLAs hold an abundance of power and, when used properly, can take your business to the next level! Join this session to learn what to consider when creating SLAs, ensure that your sales team knows how to sell SLAs, and that your techs understand their importance. Plus know the reports available, and how to manage SLA goals with WFR/reporting.

Round 11 | Friday, Nov. 10 | 3:35PM - 4:35PM

This Session is Repeated in Round 3

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