Education

ConnectWise® Chat™: More Than Just a Help Desk

Level 101

When your customers need an issue resolved, they're looking for a fast response. ConnectWise® Chat™ (formerly ChatAssist™) gives your techs a way to provide support while maintaining high utilization. But ConnectWise Chat is more than just a technical help desk - it can provide customers with answers to everything from sales to billing. Get tips and tricks for making the most of this tool, including how to best use chat queues, and reduce SLA times.

Round 10 | Friday, Nov. 10 | 2:05PM - 3:05PM

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