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Join Todd McQuilkin from Air-IT and Air-MSP as he takes you through a powerful 45-minute introduction session on Sun Tzu "The Art of War" on strategy. It will start you thinking about your strategy in a new light.
This market intelligence session, based on CompTIA’s latest research, outlines the size of the IT industry and the different pieces that make up its ecosystem. Tracy Pound will describe the biggest trends taking place in the economy, the technology space, and the IT channel.
Dig deeper with Charles Lawrence into ConnectWise Manage™ to learn more about marketing and sales configurations, how to maintain an accurate service history, ways to effectively use custom questions, and steps for storing sensitive information.
This session is designed for you to build on your existing knowledge of ConnectWise Automate™ patch management. Chris Behrend will walk you through background processes, configure and customise solutions, and brush up your basic patch troubleshooting skills.
Setting up Key Performance Indicators (KPIs) allows you to track team efficiency and create accountability, so you can repeatedly deliver world-class service. Join this session with Mitch Rollo to learn what goes into creating an effective KPI, and how they are measured in ConnectWise Manage™.