eBook

Revolutionizing Client Support

ConnectWise Chat™ is a real-time, any time easily deployed support solution with workstation client-based and browser options. It syncs directly into ConnectWise Manage™, putting you just one click away from your customers.

In this eBook, we’ll share a closer look at how ConnectWise Chat helps your team and your clients multi-task with ease.

  • Make your availability immediately visible to clients
  • Take full control by auto-routing chats and setting limits on number of chats per tech
  • Capture every billable second with notes including start and end times for every chat
  • Automatically record response and resolution times, enhancing service level agreement satisfaction
  • Speed up service with lightning-fast connectivity
  • Stay on top of vital stats with built-in report functionality