ConnectWise Control Support: Remote Support

Open the hood from anywhere for quick and secure end user support

ConnectWise Control Support is the bridge between you and the users you support. Our on-demand, ad hoc remote support sessions give your technicians all the functionality needed to easily collaborate with users, view, troubleshoot, and solve problems quickly and securely—no matter where in the world your customers are working from.

Explore the remote support features of ConnectWise Control Support

Cross-platform compatibility

ConnectWise Control Support’s functional compatibility with all major browsers lets you host support sessions from Windows, Mac, and Linux machines, control Samsung devices, and view all Apple iOS, Google Chrome OS, and Android-based devices.

Explore ConnectWise Control Support compatibility >>
2FA and SSL connectivity

With security at the forefront of ConnectWise Control Support’s design, you'll be able to initiate and maintain secure end-to-end connections with roles-based security and manage-session functionality, two-factor authentication (2FA), SSL, logging, and auditing.

Explore ConnectWise Control Support security features >>
Improved client experience

Provide your customers with a simple numeric code to easily connect them to your remote session. ConnectWise Control Support builds client trust in your security practices with features like consent to access, AES-256 encryption, and in-session chat—all without installing a client app.

View remote support guide >>
Personalized customer logins

Welcome your customers to a pro-grade login and session experience. ConnectWise Control Support lets you showcase your professionalism with a branded and personalized remote support website, including your logo mark, custom iconography, color schemes, and localized content.

Get your customization guide >>
Extensions marketplace

ConnectWise Control Support seamlessly Integrates with top vendors like Solarwinds, and Zendesk to expand your business capabilities. Leverage more than 100 add-ons in the extensions marketplace, request customized extensions, or develop your own.

View top extensions >>
Boost your team's support effectiveness

From instant connectivity to scalable security, ConnectWise Control helps support remote teams of all sizes.

Start your free trial >>
Empower your help desk with ConnectWise Manage

ConnectWise Control and ConnectWise Manage® work together to give your help desk team superpowers. With ticketing, account and project management, reporting, and more, ConnectWise Manage ties all aspects of a technology business together under a single pane of glass, while ConnectWise Control helps you maintain superior levels of service delivery anytime, anywhere.

Explore the integration >>

Explore more features of ConnectWise Control

Unattended access

Accomplish more by gaining access to unattended computers, services, or virtual machines.

Explore >>
ConnectWise View

Be on-site when you can't be on-site with ConnectWise View™.

Explore >>
Remote meetings

Simplify and enhance meetings by easily engaging multiple people from various locations.

Explore >>
Discover the other side of ConnectWise Control
Explore ConnectWise Control Access >>