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eBook
Set Your IT Business Up for Success: Achieving Client Satisfaction in the First 30 Days
Building a long-lasting client relationship starts on day one; here’s a guide to achieving client satisfaction that lasts.
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Customer Experience
eBook
The Service Desk KPIs Top TSPs Rely on for Success & How to Use Them in Your Business
How do you know if you’re running an efficient service desk? Use these KPIs as a key to success
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Customer Experience
eBook
SLAs: The Foundation for Stronger Customer Relationships
An SLA can help you set the tone—and lay the foundation—for a strong and successful customer relationship. Learn everything you need to know about SLAs, from creating your first one to optimizing it as your business grows.
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Customer Experience