Skip to main content
Try Our Software
Start Trial Buy Now

Compare ConnectWise Control Licenses

We offer options that give you everything you need in a remote support software
Start a free trial
Overview
Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

License type

Concurrent licenses are purchased per simultaneous technician. Agent-based licenses are purchased by number of unattended access agents.

Concurrent

Concurrent

Concurrent

Agent-based

Max technician license per account

1

Unrestricted

Unrestricted

Unrestricted

# of simultaneous technicians per license

The number of sessions a single host or technician can be connected to at one time.

1

1

1

Unlimited

# of unattended agents per license

An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

10

Unlimited

Unlimited

Varied

# of simultaneous sessions

1

3

10

Unlimited

Remote access

A remote access session is a remote connection to an unattended machine.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Remote support

A ConnectWise Control remote support session is a connection between a technician (a host) and a remote customer or machine (guest).

checkmark.png

checkmark.png

checkmark.png

Remote meeting

Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.

checkmark.png

checkmark.png

checkmark.png

Remote command line

Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.

checkmark.png

checkmark.png

checkmark.png

Wake-on-LAN

Send a network message to wake machines in "sleep" mode.

checkmark.png

checkmark.png

checkmark.png

Host chat

Send chat messages to guests (end-users).

checkmark.png

checkmark.png

checkmark.png

Logon session switching (Switch to a particular logon session or switch to the console.)

Switch to a particular logon session or switch to the console.

checkmark.png

checkmark.png

checkmark.png

Sound capture

Capture sound from from the guest device.

checkmark.png

checkmark.png

checkmark.png

VoIP

Communicate via voice during support, meeting, and access sessions.

checkmark.png

checkmark.png

checkmark.png

Video auditing

Record video of all sessions and store them on your ConnectWise Control instance.

checkmark.png

Backstage host commands

Allows hosts to have complete Windows terminal and PowerShell access to a remote machine.

checkmark.png

checkmark.png

checkmark.png

Multiple invitation methods

Invite guests (end users) to a session by code, email, hyperlink, or calendar invite.

checkmark.png

checkmark.png

checkmark.png

Multiple installation methods

Install ConnectWise Control agents by sending a link, copying a URL, or downloading the installer package.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

MSI packages

Install ConnectWise Control clients using Windows installers.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Agent deployer

Retrieve a list of Windows machines across a subnet or ARP table and automatically deploy agents on those machines.

checkmark.png

Easily manage and group sessions

Filter and group sessions by customer name, location, operating system, and more.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Database maintenance options

Set rules and select a schedule for cleaning and maintaining the ConnectWise Control database.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Session triggers

Create and edit triggers to fire off actions when a certain event has occurred.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Windows updates

Identify Windows updates that are downloaded and installed on an endpoint.

checkmark.png

checkmark.png

Processes

Identify processes that are running on a remote machine and kill them.

checkmark.png

checkmark.png

Event log

Provides information from the Windows event log to identify potential issues.

checkmark.png

checkmark.png

Software

See a list of installed software and silently uninstall applications.

checkmark.png

checkmark.png

Services

Identify services that are running and the status of them. Start, stop, and restart services behind the scenes

checkmark.png

checkmark.png

Preconfigured reports

Run various preconfigured reports that provide actionable insight into sessions.

checkmark.png

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

UAC control

Elevate a support session to control UAC dialogs.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Multiple monitor support

Select a single monitor or view all monitors during a session.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Remote printing

Print to your local printer from within a remote ConnectWise Control session.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Store/pass credentials

Store and encrypt a single set of credentials within the host client.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Suspend guest input

Remove the guest's keyboard and mouse control.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Blank guest monitor

Obscure the guest monitor for privacy while in a session.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Host pass

Use a license to create temporary access to control a ConnectWise Control support session.

checkmark.png

checkmark.png

checkmark.png

Central toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Local toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

File transfer

Send files to and from a remote device during a session.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Drag & drop file transfer

Send and receive files and folders by dragging and dropping them into the client window.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Right-click, copy, paste file transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Annotation

Use annotation tools to mark up a shared screen.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

Customize text

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Re-brand images & icons

Change default logos and icons on the Host page, Guest page, and client.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Language localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Add service disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

checkmark.png

checkmark.png

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

Role-based security

Manage user permissions by grouping users into roles.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Option to request customer consent

Prompt guest for consent before connecting to a remote device.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Option to bypass consent if user logged off

Grant consent to connect to a remote device if there is no user process running.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

AES-256 bit encryption

ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Audit reports

View session activity, including host and guest connections, during a specific time and date range.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Secure session codes

Invite a guest to join a session with a secure, five-digit code.

checkmark.png

checkmark.png

checkmark.png

LDAP integration

Use an existing LDAP server as a user source for a ConnectWise Control instance.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

SAML integration

Provide single-sign on access to hosts.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Two-factor authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

OAuth integration

Provide single-sign on access to hosts

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Secured with SSL certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Lock on disconnect

Lock a remote client upon host disconnect.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Brute force prevention

Prevent brute force attacks by configuring password requirements.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Revoke access

Revoke tokens for host passes and authentication sessions.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

Android technicianclient

Support guest machines from an Android device.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

iOS technician client

Support guest machines from an iOS device.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Support Android mobile guest clients

Support Android devices remotely.

checkmark.png

checkmark.png

checkmark.png

Support iOS mobile guest clients

Support iOS devices remotely.

checkmark.png

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Extensions

Add additional functionality to your ConnectWise Control instance with extensions and integrations.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Premium extensions

Add premium reporting, diagnostics, and more to your ConnectWise Control instance with premium extensions and integrations.

checkmark.png

ConnectWise View™

ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

checkmark.png

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*

Knowledge base

Access knowledge base articles and documentation.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Videos & tutorials

View videos and recorded ConnectWise Control tutorials.

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Community forum

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Email support

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Phone support

checkmark.png

checkmark.png

checkmark.png

checkmark.png

Control Support pricing Control Access pricing

*paid annually