Instant response. Happier customers.

Give your customers another way to connect with you and your team via chat

Give customers the immediate response they want

Peace of mind

Reassure your customers that, no matter the issue, you’re only a click away.

Support multiple clients

Help more customers with fewer resources. Amp up your utilization rates by having your techs use chat to communicate with multiple customers at once.

Keep track of chats

By having your chats recorded on an existing ticket, you can have accountability, visibility, and more accuracy.

Extend the reach of chat

Use chat for more than just your service desk. Set up queues for sales, billing, and more.

Build strong client relationships through quick response & clear communication

See more ways ConnectWise helps you streamline support in this ConnectWise Manage demo.

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Explore other ConnectWise Manage features

Time tracking & billing

Don’t let billable time slip through the cracks. Get paid for the exceptional service you’re providing.

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Account management

Discover a sophisticated, 360° view of your clients and start building the strong relationships your business relies on.

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Help desk

Manage the constant ow of client issues with stress-free efficiency.

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