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Working Together like Clockwork

As a master MSP, IT By Design understands the challenges MSPs face in staffed qualified resources and meeting the needs of day-to-day service delivery. IT By Design is a member of the MSP peer community, and they understand that “Sharing is Caring.” For IT By Design, it’s not only about what they do well, but how they can help others be successful. They contribute to the value of the ConnectWise Ecosystem by ensuring that participants have access to people and resources that deliver knowledge, support, and solutions.

Why IT By Design?

IT By Design

Staffing By Design

Dedicated, MSP-trained remote engineers become an extension of your business. You determine the hours and the work, and they operate within your toolsets. It’s a full-time employee that works remotely at a fraction of the cost.

IT By Design

NOC By Design

24x7, comprehensive support with total accountability for ticket resolution, including working with third-party vendors. IT By Design takes a proactive approach which includes extensive reporting on audio visual management, system performance analysis, and hardware and software updates.

IT By Design

Security By Design

A complete security solutions program design for the MSP. Remediation and escalation by a team of experience security experts conveniently bundled for easy selling.

IT By Design

Consulting By Design

Automate professional service with IT By Design’s certified consultants, who are trained to take MSPs that purchase ConnectWise Automate from the basic configuration through design, development, and into complete automation.

IT By Design

Project Services

With IT By Design’s consulting services, there is no project too big or too small. The team provides a breadth of technology expertise to help your organization implement and manage end-to-end solutions.

Key Facts

Master MSP with over 15 years’ experience operating in the MSP market

Currently servicing 250+ MSPs throughout the US, Canada, and the UK

“IT By Design isn’t just a vendor. They are our partner, and ConnectWise is the backbone of our business. We look to them for growth, leadership, and guidance, and we mutually benefit from each other’s successes.”

— Joshua Winkler, Director of Strategic Operations, ACE IT

IT Management for MSPs, by MSPs

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