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From Downtime to Uptime: The Impact of Axcient on San-iT

San-iT Limited

San-iT, headquartered in Cheadle, provides IT solutions to businesses. They specialize in managed services, cybersecurity, and cloud transformation, helping clients improve efficiency and security. San-iT serves a diverse range of businesses, ensuring technology challenges are met with effective solutions.

Challenge
Many businesses struggle with data backup and disaster recovery, often only focusing on the backup aspect, without having measures in place for business continuity and disaster recovery therefore facing long recovery times and data corruption issues. A previous company experienced a six-week delay in accessing live data due to a corrupted self-managed backup, highlighting the need for a reliable and efficient solution that could eliminate the dread of downtime.
Solution
Axcient's comprehensive BCDR (Business Continuity and Disaster Recovery) solution, including the Virtual Office feature, enabled seamless migration from on-premises to cloud environments. This ensured quick and reliable data recovery, significantly reducing downtime and improving data accessibility.
Results
With Axcient, organizations experienced faster recovery times and enhanced data protection. The solution allowed for immediate access to virtual offices during migrations, ensuring business continuity and minimizing disruptions. For San-iT this led to increased customer satisfaction and operational efficiency.

"With Axcient, as soon as we have our backups in place we know we've significantly reduced our data recovery times. What used to take weeks now takes just a few hours, allowing us to get back to business much faster."

"Our clients have expressed high satisfaction with the reliability and speed of Axcient's solutions. Knowing their data is secure and easily recoverable gives them peace of mind."

Data backup and disaster recovery are critical for business continuity.

It’s an unspoken mandate - from your clients, your colleagues.

In today's fast-paced business environment, the ability to quickly recover from disruptions is not just a luxury but a necessity. And many organizations face significant challenges in data protection, including long recovery times and data corruption.

Thankfully, Axcient is a best-in-breed BCDR solution supporting MSPs and SMBs worldwide.

Partnership Strength: Axcient and San-iT

Hayley Carter, Head of Service Operations at San-iT, gave a notable example sharing that “when a company that experienced a six-week delay in accessing live data due to a corrupted self-managed backup.” This type of incident highlights the need for a more reliable and efficient solution to ensure data integrity and quick recovery.

Axcient's Business Continuity and Disaster Recovery (BCDR) solution emerged as the ideal answer to these challenges. Axcient offers a comprehensive suite of tools designed to protect data and ensure business continuity. One of the standout features is the Virtual Office, which allows businesses to quickly set up a virtual environment in the cloud. This feature is particularly beneficial during migrations from on-premises systems to cloud-based solutions.

By adopting Axcient, businesses could seamlessly transition their operations to the cloud. The solution provided robust backup capabilities, ensuring that data was not only backed up regularly but also easily recoverable.

The Virtual Office feature enabled businesses to continue their operations without interruption, even during the migration process. This was a significant improvement over traditional backup solutions, which often required extended downtime and faced issues with data corruption.

Key Features of Axcient's BCDR Solution

Axcient's BCDR solution includes several key features:

  • x360Recover: This solution supports various deployment options, including traditional appliance-based BCDR, Direct-to-Cloud (D2C) for cloud-based BCDR, and D2C for Microsoft Azure and Linux. It ensures uninterrupted business continuity with fast and reliable recovery.
  • AirGap: This technology provides near-instant recovery from cyberattacks or accidental data deletion by separating data deletion requests from the actual deletion mechanics.

    "Axcient's AirGap technology has provided an extra layer of security against cyberattacks and accidental deletions, ensuring our clients' data is always protected."

  • Automation: Features like Chain-Free backups, Local Cache, AirGap, AutoVerify (backup integrity tests), and Virtual Office for self-managed disaster recovery and testing maximize productivity.

    "Automation features in Axcient, like Chain-Free backups and AutoVerify, have streamlined our processes, making our operations more efficient and freeing up valuable time for our team."

  • Unified Platform: The Axcient x360 portal offers a single pane of glass for MSPs to manage BCDR, Cloud-to-Cloud Backup, and Secure Sync and Share. This unified platform supports Single Sign-On (SSO), Multi-Factor Authentication (MFA), and multi-tenant management.

    “The unified platform has simplified our management of BCDR, Cloud-to-Cloud Backup, and Secure Sync and Share, making our operations more cohesive and efficient."

Automation and Efficiency

The implementation of Axcient's BCDR solution yielded impressive results. San-iT is confident knowing that Axcient delivers the faster recovery times, with data being accessible almost immediately after a disruption. "With Axcient, as soon as we have our backups in place we know we've significantly reduced our data recovery times. What used to take weeks now takes just a few hours, allowing us to get back to business much faster."

This was a stark contrast to the previous experience of potentially waiting weeks for data recovery. The enhanced data protection offered by Axcient also meant that businesses could trust the integrity of their backups, reducing the risk of data corruption.

"The ability to quickly set up virtual offices with Axcient has been a game-changer for our clients. It ensures they can continue their operations without significant disruptions, which has greatly improved our service delivery."

Moreover, the ability to quickly set up virtual offices during migrations ensured that business operations could continue without significant disruptions. This not only improved operational efficiency but also led to higher customer satisfaction. "Our clients have expressed high satisfaction with the reliability and speed of Axcient's solutions. Knowing their data is secure and easily recoverable gives them peace of mind."

Business Impact

Axcient's BCDR solution provided a robust and reliable answer to the challenges of data backup and disaster recovery. By ensuring quick recovery times and protecting data integrity, Axcient helped businesses maintain continuity and efficiency, ultimately leading to improved customer satisfaction and operational success.

  1. Downtime Reduction: Businesses using Axcient have reported a substantial decrease in downtime. “One of our clients was able to get back to normal operations within 20 minutes after a simulated server crash.”
  2. Cost Savings: By reducing downtime and improving recovery times, Axcient helps businesses save on the costs associated with data loss and operational disruptions. The RTO Calculator provided by Axcient helps businesses estimate potential losses and make informed decisions about their BCDR investments.
  3. Client Satisfaction: High client satisfaction rates are reported due to the reliability and speed of Axcient's solutions. Clients appreciate the peace of mind that comes with knowing their data is secure and easily recoverable.
  4. Operational Efficiency: Axcient's automation features, such as Chain-Free backups and AutoVerify, streamline processes and enhance operational efficiency. This allows businesses to focus on their core activities rather than managing complex backup and recovery processes.
  5. Business Growth: Axcient's robust cybersecurity and data protection capabilities have helped businesses grow by attracting new clients and retaining existing ones. The enhanced security and reliability of Axcient's solutions position businesses as leaders in cybersecurity.

The Axcient Edge in BCDR

Axcient stands out for its flexibility, cloud-first approach, and strong focus on MSPs and SMBs. Its comprehensive suite of BCDR solutions, combined with features like Virtual Office and AirGap technology, make it a reliable choice for businesses looking to enhance their data protection and disaster recovery capabilities.

Key Differentiators:

  • Virtual Office: Axcient's Virtual Office feature allows businesses to quickly set up a virtual environment in the cloud, ensuring seamless operations during migrations or disruptions.
  • AirGap Technology: Axcient's AirGap technology provides an extra layer of security against cyberattacks and accidental deletions, ensuring data integrity.
  • Unified Management: The Axcient x360 portal offers a single pane of glass for managing BCDR, Cloud-to-Cloud Backup, and Secure Sync and Share, which can enhance operational efficiency.