Building Connections: The Impact of IT Nation™

San-iT

San-iT, headquartered in Cheadle, provides IT solutions to businesses. They specialize in managed services, cybersecurity, and cloud transformation, helping clients improve efficiency and security. San-iT serves a diverse range of businesses, ensuring technology challenges are met with effective solutions.

Challenge

San-iT faced the challenge of navigating significant growth and transformation while ensuring strategic decision-making and maintaining financial stability. The company needed support and insights to manage client base, operational expenses, and change management effectively.

Solution

San-iT leveraged the IT Nation community, IT Nation Evolve peer groups, and SLI benchmarking. These resources provided valuable insights, support, and collaborative opportunities, helping the company stay on course with strategic goals and make informed business decisions.

Results

Through its involvement with IT Nation and IT Nation Evolve, San-iT experienced transformative growth. The community's support enhanced Hayley Carter's professional development, improved strategic decision-making, and ensured financial stability, positioning San-iT for continued success and evolution.

"The IT Nation community, Evolve peer groups, and SLI benchmarking has had a profound impact on me. Furter, the supportive nature of the community has been a driving force behind my personal and professional growth"

San-iT, a UK-based Managed Service Provider (MSP), has experienced significant growth and transformation through its involvement with IT Nation and IT Nation Evolve. Hayley Carter, Head of Service and Operations at San-iT, shared her journey and the impact these communities have had on her professional development and the strategic direction of the company.

Joining the IT Nation Community

Carter's first encounter with the IT Nation community was at IT Nation Connect in Orlando, just six months into her role in the MSP industry. Traveling alone and knowing very few people, she found the experience transformative. "The welcoming atmosphere and camaraderie among industry peers exceeded my expectations," said Carter

This initial exposure to the IT Nation community provided her with a sense of belonging and a platform to share knowledge and experiences with others in the industry.

Impact on Professional Growth

Being part of the IT Nation community has been instrumental in Hayley's professional growth. She describes the experience as "electric" and highlights the importance of networking and building relationships with industry leaders.

The community's support and the opportunity to learn from peers have given her the confidence to pursue her passion for the MSP channel. This newfound confidence has allowed her to take on a more significant role within San-iT and set bigger personal and professional goals.

"Being part of the IT Nation community has been instrumental in my professional growth. The community's support and the opportunity to learn from peers have given me the confidence to pursue my passion for the MSP channel," said Carter

Influence of Peer Groups on Strategic Decision-Making

The IT Nation Evolve peer groups have played a significant role in San-iT's strategic decision-making process. Over the past 12 to 18 months, the company has relied heavily on the insights and experiences shared by peer group members. Carter emphasized the value of being able to consult with peers on critical decisions, gaining perspectives on both positive and negative outcomes. This collaborative approach has been particularly beneficial during a period of transformation and change management within the company.

Utilizing SLI Benchmarking for Business Improvements

San-iT has also leveraged SLI benchmarking to guide its business decisions. Participating in SLI has helped the company stay on course with its strategic goals, particularly in managing its client base and operational expenses.

By using benchmarking data, San-iT has been able to make informed decisions about hiring and cost management, ensuring financial stability during a busy period. The insights gained from SLI benchmarking have been instrumental in maintaining confidence in the company's position and financial health.

"The IT Nation Evolve peer groups have been influential in San-iT's strategic decision-making process. The combination of user groups and SLI has helped us stay on course with our strategic goals, particularly in managing our client base and operational expenses,” said Carter.

Personal Development and Leadership Skills

Switching professions after a decade with the same employer was a significant move for her, but the support from the IT Nation community has been invaluable. The experience has been a learning journey, providing her with the confidence to grow as a leader and an individual. Carter now has bigger and brighter personal goals, driven by the growth opportunities within the community.

Looking Forward with ConnectWise and IT Nation

As San-iT continues to evolve, the partnership with ConnectWise and IT Nation remains a cornerstone of its success. Carter expressed her enthusiasm for the future with ConnectWise and IT Nation, highlighting the continuous opportunities for growth, knowledge sharing, and community support. "The journey with ConnectWise and IT Nation has been one of growth and transformation. I look forward to the continuous opportunities for growth, knowledge sharing, and community support with ConnectWise and IT Nation," said Carter.