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How Intellicom Computer Consulting Increased Service Delivery Speed and Gained Helpful Integrations by Switching to ConnectWise Control

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“We replaced LogMeIn with ConnectWise Control because we wanted greater integration, speed, and the access options, which include ConnectWise Manage, the web portal, or ConnectWise Automate.”
– Jeff Hasenauer, Vice President of Technology at Intellicom Consulting

Challenge
Intellicom Computer Consulting needed to find a faster way to deliver IT services to clients.
Solution
ConnectWise Control® as well as ConnectWise Manage®, ConnectWise Automate®, and ConnectWise Sell® work together seamlessly to provide the IT service provider with a platform that easily scales along with their business.
Results
ICC enjoyed increases in efficiency as well as dramatic growth shortly after switching to ConnectWise’s deeply integrated and highly scalable products that automate and streamline tasks common to IT service delivery.

“ConnectWise products give our entire business a single operational platform. Our help desk, projects, purchasing inventory, configuration, inventory tracking, purchasing, warranty renewals, billing, and finance capabilities all live in one place.”

– Jeff Hasenauer, Vice President of Technology at Intellicom Consulting

Frustrated Enough to Build an In-House Business Platform

Located in Kearney, Nebraska, Intellicom Computer Consulting is a comprehensive IT service provider, with customers located across the United States. In its quest to deliver services more efficiently, the company began exploring alternatives to its existing technology stack in 2005.

“The solution we had before 2005 was too simple and not robust enough. It wasn’t customizable from a features and integration standpoint, so we searched for something better. We were frustrated enough that we were willing to build our own in-house suite of tools if necessary,” explains Jeff Hasenauer, Vice President of Technology at ICC.

An Understanding Partner

As ICC evaluated solutions and dabbled with the idea of building their own platform, they stumbled upon ConnectWise. “We were the ConnectWise story: we couldn’t find what we were looking for, so we were about to build our own solution. This similar narrative really resonated with us from the get-go,” recalls Hasenauer.

Soon ConnectWise Sell and ConnectWise Control joined ICC’s growing product stack. “We replaced LogMeIn with ConnectWise Control because we wanted greater integration, speed, and access options, which include ConnectWise Manage, the web portal, or ConnectWise Automate,” explains Hasenauer.

A Cohesive Experience

While Intellicom has noticed efficiency gains surrounding each new ConnectWise product addition, the biggest reason they choose ConnectWise solutions is because of the cohesiveness it brings to their business.

The integration between ConnectWise Manage and ConnectWise Automate empowers ICC’s team to auto-generate and auto-close service tickets, resulting in more accurate service documentation and invoicing. Plus, the team also now automates A/V checks.

As Hasenauer puts it, the reason for choosing ConnectWise isn’t just because of the multitude of tools or integration, community available through The IT Nation, or even speed or ease of use. “ConnectWise products give our entire business a single operational platform. Our help desk, projects, purchasing inventory, configuration, inventory tracking, purchasing, warranty renewals, billing, and finance capabilities all live in one place,” says Hasenauer.

“Having used ConnectWise products since 2005, I’d say to VARs and MSPs looking to grow that there are very few products that can deliver the customization and integration capabilities that ConnectWise solutions do,” explains Hasenauer.

“We’ve grown exponentially in our MSP practice, all the while delivering better customer service, gaining better insights into the overall health of our business, and getting better alerts so that our help desk is more effective. ConnectWise products helped make all of this positive growth possible,” concludes Hasenauer.

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