/llms.txt
# ConnectWise - connectwise.com

> ConnectWise provides an end-to-end platform for MSPs and IT teams, combining PSA, RMM, remote support, cybersecurity, automation, and services. It serves technology solution providers with software, expert services, education (University), and community (IT Nation). This file curates canonical, evergreen resources, product hubs, documentation, and company policies.

Sitemap: https://www.connectwise.com/sitemap.xml

Important notes: This curation focuses on marketing technology, ITSM, and cybersecurity education plus core product surfaces (PSA, RMM, CPQ, ScreenConnect, MDR and SIEM, RPA and AI). Terminology follows vendor usage (for example, PSA, RMM, Asio, NOC, SOC). Data points, screenshots, and UI references reflect current pages; features evolve. See product docs and support for the latest behaviors. Prefer platform and docs for authoritative flows.

Attribution and rights: Respect ConnectWise official Terms and Privacy. Use content per site policies; see links below for governing documents.

## Start here - Homepage, Blog index, key pillar pages or hubs.
- [Homepage](https://www.connectwise.com/): Gateway to platform, solutions, demos, resources, and community.
- [Resource Center](https://www.connectwise.com/resources): Search webinars, ebooks, case studies, and product guides by topic.
- [Blog](https://www.connectwise.com/blog): Articles on MSP operations, cybersecurity, automation, and product updates.
- [Webinars](https://www.connectwise.com/webinars): Upcoming and on-demand sessions across product innovation and MSP topics.
- [eBooks](https://www.connectwise.com/resources/ebooks): Downloadable guides on growth, security, service delivery, and operations.
- [Feature Sheets](https://www.connectwise.com/resources/feature-sheets): Product one-pagers summarizing capabilities, requirements, and benefits.
- [Case Studies](https://www.connectwise.com/case-studies): Partner success stories with outcomes, use cases, and stacks.
- [Live Demos](https://www.connectwise.com/live-demos): Register for live walkthroughs with experts and open Q and A.
- [On-Demand Demos](https://www.connectwise.com/demos): Self-guided product demos you can watch anytime.
- [Trials](https://www.connectwise.com/trials): Start free product trials to evaluate features in real environments.
- [Request Pricing](https://www.connectwise.com/request-pricing): Request tailored pricing, packages, and licensing information.
- [Get Support](https://www.connectwise.com/support): Links to ticketing, status, troubleshooting, and product support resources.
- [Request a Quote](https://www.connectwise.com/contact-sales): Talk to sales for scoping, packaging, and commercial terms.
- [Integrations](https://www.connectwise.com/platform/integrations): Explore integrations, SDKs, and open APIs across the platform.
- [Marketplace](https://marketplace.connectwise.com/): Discover and buy certified third-party integrations for ConnectWise.
- [University](https://university.connectwise.com/): Learning paths, product training catalog, certifications, and calendars.
- [IT Nation](https://itnation.connectwise.com/): Community hub for events, peer groups, and programs for MSPs.

## Guides and frameworks - Evergreen definitive guides.
- [Cybersecurity Glossary](https://www.connectwise.com/cybersecurity-center/glossary): Definitions for common cybersecurity concepts and MSP acronyms.
- [Client Onboarding](https://www.connectwise.com/solutions/client-onboarding): Standardize and automate onboarding workflows across customers.
- [Service Desk Ticketing](https://www.connectwise.com/solutions/service-desk-ticketing): Streamline intake, routing, SLAs, and resolution processes.
- [Patch Management](https://www.connectwise.com/platform/rmm/patch-management): Automate OS and application patching and compliance across endpoints.
- [Endpoint Management](https://www.connectwise.com/solutions/endpoint-management): Inventory, monitor, and control device fleets at scale.
- [Billing Reconciliation](https://www.connectwise.com/solutions/billing-reconciliation): Reconcile licenses, usage, agreements, and invoices accurately.
- [MSP Software Overview](https://www.connectwise.com/solutions/software-for-msp): End-to-end MSP operations, security, and growth solutions.
- [IT Departments (ITSM)](https://www.connectwise.com/solutions/software-for-it-departments): Capabilities for internal IT teams supporting hybrid environments.
- [Business Management](https://www.connectwise.com/solutions/business-management): PSA, quoting, documentation, and KPI dashboards.
- [Unified Monitoring and Management](https://www.connectwise.com/solutions/unified-management): Single pane RMM, remote access, BCDR, and networking.
- [IT Automation](https://www.connectwise.com/platform/rmm/it-automation): Build monitors, tasks, and scripts to reduce toil.
- [PSA Help Desk](https://www.connectwise.com/platform/psa/help-desk): Configure help desk, mobile access, and reporting inside PSA.
- [Security Dashboard](https://www.connectwise.com/platform/bcdr/security-dashboard): Unify security posture, alerts, and response with AI workflows.
- [Cloud Services Hub](https://www.connectwise.com/platform/bcdr/cloud-services): Microsoft 365 backup, migration, and cloud automation add-ons.
- [Security Navigator (M365)](https://www.connectwise.com/platform/saas-security/security-navigator): Data-driven security conversations, baselines, and reporting.

## Tools - Products, app entry, and help or documentation hubs.
- [ConnectWise PSA](https://www.connectwise.com/platform/psa): Core PSA for ticketing, projects, billing, SLAs, and delivery.
- [ConnectWise RMM](https://www.connectwise.com/platform/rmm): Endpoint monitoring, patching, automation, and network management.
- [ConnectWise Automate](https://www.connectwise.com/platform/automate): Advanced RMM automation and scripting for complex environments.
- [ConnectWise CPQ](https://www.connectwise.com/platform/cpq): Quoting and proposal automation with vendor, tax, and payment integrations.
- [Remote Access and Support (ScreenConnect)](https://www.screenconnect.com/): Secure remote support and unattended access product site.
- [BrightGauge](https://www.connectwise.com/platform/brightgauge): Dashboards and reporting for PSA, RMM, MDR, SIEM, and more.
- [RPA](https://www.connectwise.com/platform/rpa): Bots and workflows to automate repetitive cross-tool tasks.
- [AI Overview](https://www.connectwise.com/platform/ai): Secure AI services embedded across products and workflows.
- [Sidekick for PSA](https://www.connectwise.com/platform/ai/sidekick-psa): AI assistance for ticket summarization, triage, and faster resolution.
- [MDR](https://www.connectwise.com/platform/mdr): Managed detection and response with 24x7 SOC support.
- [SIEM](https://www.connectwise.com/platform/siem): Multi-tenant SIEM for logging, correlation, and compliance reporting.
- [Email Security](https://www.connectwise.com/platform/email-security): Proofpoint powered email protection integrated with Asio.
- [SaaS Security](https://www.connectwise.com/platform/saas-security): Microsoft 365 security management and 1 click remediation.
- [Cloud Services Hub](https://www.connectwise.com/platform/bcdr/cloud-services): Backup, migration, and cloud administration offerings.
- [Documentation Hub](https://docs.connectwise.com/): Product guides, release notes, and security best practices.
- [ConnectWise ePay Login](https://pay.connectwise.com/): Customer billing portal for invoice payments and account management.
- [WisePay for Payers Docs](https://docs.connectwise.com/WisePay_for_Payers): Manage payments, invoices, AutoPay, and receipts.
- [ConnectWise Pro](https://www.connectwise.com/platform/pro): Unified platform packaging and simplified licensing options.

## Services - Consulting and managed services.
- [Expert Services](https://www.connectwise.com/solutions/expert-services): Fully staffed help desk, NOC, SOC, and project assistance.
- [Help Desk Services](https://www.connectwise.com/solutions/expert-services/help-desk): 24x7 scalable end-user support from certified technicians.
- [NOC Services](https://www.connectwise.com/solutions/expert-services/noc-services): Monitoring, patching support, and escalation backed by RMM.
- [SOC Services](https://www.connectwise.com/solutions/expert-services/soc): Managed SOC for threat monitoring, triage, and response.

## Policies and company - Contact, About, Privacy, Terms, Trust.
- [Contact Us](https://www.connectwise.com/company/contact-us): Office locations, phone numbers, and contact forms for inquiries.
- [Trust Center](https://www.connectwise.com/company/trust): Security, compliance, privacy program, and disclosure resources.
- [Compliance](https://www.connectwise.com/company/trust/compliance): SOC reports, certifications, and compliance portal links.
- [Privacy Policy](https://www.connectwise.com/company/privacy-policy): How ConnectWise collects, uses, and shares personal information.
- [Terms and Conditions](https://www.connectwise.com/company/terms): Website terms, service terms, and acceptable use provisions.
- [About Us](https://www.connectwise.com/company/about-us): Mission, values, and how the platform and community help partners.
- [Careers](https://www.connectwise.com/company/careers): Open roles, benefits, and recruiting information.
- [Leadership](https://www.connectwise.com/company/leadership-team): Executive team bios and responsibilities.
- [Board of Directors](https://www.connectwise.com/company/board-of-directors): Board composition, governance responsibilities, and oversight.
- [Philanthropy](https://www.connectwise.com/company/philanthropy): Community giving initiatives and nonprofit partnerships.
- [Press Room](https://www.connectwise.com/company/press/releases): Press releases, media contacts, and corporate news archive.
- [Awards](https://www.connectwise.com/company/about-us/awards): Awards and industry recognition list.

## Optional - Secondary but helpful content.
- [Asio Platform Live Demo](https://www.connectwise.com/platform/live-demo): Live overview across RMM, PSA, RPA, and integrated services.
- [RPA Live Demo](https://www.connectwise.com/platform/rpa/live-demo): Demo of RPA workflows, triggers, and bot use cases.
- [SIEM On-Demand Demo](https://www.connectwise.com/platform/siem/demo): Recorded walkthrough for detection, correlation, and response.
- [PSA On-Demand Demo](https://www.connectwise.com/platform/psa/demo): PSA demo covering service, projects, and billing.
- [RMM Product Demo](https://www.connectwise.com/platform/rmm/demo): Feature demo for intelligent monitoring, patching, and automation.
- [Email Security Live Demo](https://www.connectwise.com/platform/email-security/live-demo): Live session on Proofpoint powered email security for MSPs.
- [IT Nation Connect Global](https://itnation.connectwise.com/connect-global): Flagship conference with sessions, networking, and roadmap updates.
- [IT Nation Evolve](https://itnation.connectwise.com/evolve): Membership peer groups for planning, accountability, and growth.
- [Events Portal](https://connectwise.cventevents.com/): Portal listing ConnectWise events and registrations.

_Last updated: 2025-09-30 PT_