Technical Support-L4 Partner Engagement Dedicated Tech
Position ID L4-002855
WORK EXPERIENCE
Technical Support L4-Partner Engagement
ConnectWise
24th November 2022 – Present
Mumbai
Achievements / Tasks
- Advanced Ad experience and Administration.
- Advanced DNS management experience
- AD Setup
- AD Group Policy management.
- O365 mailbox migration.
- Patch Management
- Basic PowerShell scripting knowledge.
- Exchange server administration.
- Windows server administration.
- Hyper-V administration.
IT Senior Manager
NTT Data
24th July 2017 Date – 21st November 2022
Bangalore
Achievements / Tasks
- Managing Windows 2019/2016/2012/2008 servers, Active Directory services, DNS, Hyper-V, windows clustering environment and Exchange servers.
- Handling escalations of unresolved calls related to Active Directory, Windows Cluster 2016/2012/2008.
- Analyzing Root cause analysis (RCA) for major issues that occurred in our client environment.
- Attending “Service Delivery Review” Meeting with Client to share the performance of the Team, Highlights, Lowlights, and Challenges.
- Identifying Risks in Customer infra & sharing mitigation plan, conducting technical and compliance audit internally.
- Creating and modifying Group Policies
- Creating, modifying scopes, and managing reservations on the DHCP Server.
- Creating, managing Folder permissions and access on File Share Servers
- Monitor and manage SLA breaches and take corrective actions.
- Responsible for new account transition for support and delivery.
- Baseline for the Monitoring templates and fine-tune for noise-making CI, Automation, wherever possible, for repeat incidents
- Rooster Shifts for the support teams, track leaves and individual performance.
- Implementing changes on the Infra after doing through Impact/Risk analysis as per the Change Management process and closing the Change Request with proper artifacts
Service Delivery Consultant III
DXC Technology
5th March 2014 – 14th July 2017
Bangalore.
Achievements / Tasks
- Supporting & Managing Active Directory for Windows server 2012/2008
- MS Exchange 2010 & MS Exchange 2007 administration–troubleshooting, Configuration, Capacity planning, configuring Receive and send connectors, creation of e-mail address policy, Automating the user management activities with Exchange Management shell, Exchange disaster recovery, Recovery database, Transport rule, built in anti-spam agents etc.
- Supporting & managing Virtual Infrastructure on MS Hyper V
- Supporting and managing Microsoft Exchange 2010 (DAG) in High availability cluster environment with distributed Server Roles across physical sites.
- Managing & Administering Windows Operating system 2012, 2008, 2003
- Managing Windows Cluster 2012, 2008
Support Engineer
Microsoft India (R&D) Pvt. Ltd.
22nd July 2013 – 20th February 2014
Bangalore
Achievements / Tasks
- Providing technical support to Premier Customer on Exchange 2003,Exchange 2010 & Exchange 2007
- Troubleshooting issues in Microsoft Exchange 2010 and Microsoft Exchange 2007.
- Handling escalations of unresolved calls related to MS Exchange.
- Providing root cause report to customer.
Technical Specialist – Server Management
Wipro Infotech
20th Oct 2008 – 19th July 2013
Mysore
Achievements / Tasks
- Managing Win2003 & Windows 2008 Active Directory services, Windows Cluster 2003/ 2008.
- Troubleshooting issues in windows clustering environment.
- Part of Problem Management team and taking care of high priority tickets, major incidents, repeated incidents and major change tickets related to Messaging domain -MS Exchange & Windows technology -windows cluster, Active directory, DNS etc.
- Identifying Risks in Customer infra & sharing mitigation plan, conducting technical and compliance audit internally.
- MS Exchange 2010 & MS Exchange 2007 administration–troubleshooting, Configuration, Capacity planning, configuring Receive and send connectors, creation of e-mail address policy, Automating the user management activities with Exchange Management shell, Exchange disaster recovery, Recovery database, Transport rule, built in anti-spam agents etc.
- Supporting and managing Microsoft Exchange 2007 (cluster mailbox – SSC, CCR & SCR) and Microsoft Exchange 2010 (DAG) in High availability cluster environment with distributed Server Roles across physical sites.
- Implementing changes on the Infra after doing through Impact/Risk analysis as per Change Management process and close the Change Request with proper artifacts
Engineer – Server Management
Nexpro Solutions
27th December 2007 – 25th September 2008
Mumbai
Achievements / Tasks
- Managing Win2003 , Windows 2000 server& Active Directory services, Windows Cluster 2003, file server
- Installation and configuration of MS Exchange 2007
- Part of Management team for migration of Lotus Notes to MS Exchange 2007
- Bulk import and export of AD and Exchange Data using Exchange Command Shell and Power Shell
- Daily Review of Server Check list of critical servers
- Installation of ADC and Exchange 2007 Server with CAS, Mailbox & Hub role
SKILLS
- Active Directory Management, Windows server 2003/2008/2012/2019/2022, Windows Failover Cluster, Windows Network Load Balancing, Microsoft Certificate Authority Server, Windows PowerShell Scripting, DNS, DHCP, File Server, Print Server, MS Exchange Administration 2007/2010/2019, Microsoft 365, Azure AD connect, Microsoft Hyper-V, ServiceNow, Azure Administration, Azure Active Directory, Exchange Online Administration