Position ID L3-P00885
Technical Support-L3 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
ConnectWise
16-Nov-2021- Present
Pune
Achievements / Tasks
- VMware ESXi (5.5, 6.5, and 7.0) hypervisors administration
- Installation/Creation of VMWARE Clusters/Standalone nodes
- Manage whole site shutdowns from vcenters, create master plan accordingly
- Perform server build and apply os image to adhere to
- compliance and security standard
- Perform server decommissioned following standard
- Windows server administration
2012/2016 - Supporting hardware server fails, upgrades, iDRAC, iLO management also coordinate with vendor whenever
- needed for part replacement, troubleshooting.
- Basic knowledge on AD experience and administration
- Basic knowledge on O365 experience and administration
- Basic knowledge on AV solutions such as Huntress, Sophos
- Knowledge on Proofpoint and Avanan
Wintel SME
Wipro
16th May 2019– 8 th Nov 2021
Pune
Achievements / Tasks
- Administration and deployment of windows server
2012/2016 using OS Image hardening. - Administration of VMWARE ESXI 5.x/6.x environments
- Hands on Microsoft Hyper-V- resource management, Hyper-V manager
- Basic knowledge on AD experience and administration
- Change Management with ServiceNow
- Vendor request management HPE,Dell
- Patch Management
- Employee of the Quarter (03/2020-06/2020) JTI
- Employee of the Quarter (09/2020-12/2020) JTI
Systems Engineer
FIS Global Solutions
19th October 2015– 15 May 2019
Pune.
Achievements / Tasks
- Resource Management(RAM/CPU/DISK) and Monitoring on vSphere
- Snapshot management and troubleshooting, migration (vmotion/svmotion)
- Create, provision and remove VMs
- vSphere HA, FT, DRS
- Active Directory and Group Policy Management
- User, OU and group management, permission control
- Group policy management
- DNS, DHCP
- Incident, change and WO management through ServiceDesk
- Performance Monitoring using Citrix Director
- Access Management through Citrix
- Troubleshooting problems related to Citrix.
- EOM winner (March 2016 and March 2017) for resolving highest numbers of tickets with highest CSAT and SLA.(FIS)
SKILLS
- VMWare vSphere 6.x/7.x, Windows Server Administration, Hardware Monitoring ILO/iDRAC, Incident Management, Service and change request management, ServiceNow, Remedy, ITIL process management, Hyper-V, HP/Dell Vendor Coordination
CERTIFICATIONS
ITIL FOUNDATION
VCP 6.5 – Data Center Virtualization Exam Score report