Technical Support-L3 Partner Engagement Dedicated Tech
Position ID L3-002966
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
Aug 2023 - Present
Pune
Achievements / Tasks
- Advanced AD Administration.
- Group Policy Management
- AD-Integrated DNS Management.
- Windows backup
- Azure AD -PIM, MFA, SSPR
- Azure AD connect.
- Networking tools-Wireshark, Microsoft network Monitor
- Basic Azure Networking
- Google Workspace Administration
- QNap Storage
Senior Associate
Cognizant Technology Solutions
July 2021 – Aug 2023
Pune
Achievements / Tasks
- Tech Lead for On-Premises Active Directory Services
- Advanced Knowledge on AD components such as GPO, AD Integrated DNS, Sites & services, NTLM, Kerberos
- Worked as AD SME with project managers and Business Analyst on new AD setups and vulnerabilities
- Knowledge on Networking, Network Monitor, NPS (Radius server)
- Basic knowledge on Office 365, SSL certificates & Automation through PowerShell
Sr Technical Advisor
Concentrix India Services PVT Ltd
Nov 2019 – July 2021
Pune.
Achievements / Tasks
- SME on Authentication protocols: NTLM & Kerberos
- Responsible for resolving Complex issues related to Cross-Domain Authentication, AD replication, Sysvol & DFS replication
- Responsible for Solving issues related to DC promotion/demotion, Metadata cleanup, FSMO roles
- Responsible for Active directory backup & recovery
- Responsible for handling Frequent Account lockouts and their root cause, User & Computer Object management
- Advance knowledge on Group Policy Management
- Basic knowledge on SSL certificates
- Advance knowledge of tools Network Monitor, Process Monitor, Wireshark, Performance Monitor etc.
Analyst
Tetra Pak India Pvt Ltd
Feb 2018 – July 2019
Pune
Achievements / Tasks
- L1/L2 troubleshooting of Outlook related issues
- Responsible for AD related requests such and User & Group Objects handling and management
- Responsible for resolving Computer Slowness issues, frequent account lockouts etc.
Remote Support Engineer (Service Desk)
Amdocs DVCI
Nov 2015 – Feb 2018
Pune
Achievements / Tasks
- Responsible for troubleshooting basic troubleshooting of Desktop and Office related Applications
- Responsible for solving VPN related issues
- Basic Networking
- Troubleshooting of Computer slowness, User profiles etc.
- User’s and Service account’s Password management
Field Support Engineer
HCL Infosystems
June 2014 – June 2015
Pune
Achievements / Tasks
- Responsible for L1 support/Desktop support
- Responsible for Hardware related issues.
- Configuring User Machines/Laptops and Configuring Outlook profiles.
- Looked after Networking switches, Lan cables and Wi-Fi related issues.
SKILLS
- On-Premises Active Directory Domain Services, Group Policy management Console, AD-Integrated DNS, NPS/Radius, Network Monitoring etc., Virtualization: Vmvare vSphere, Hyper-V, Scale, Azure Entra ID, Veeam Backup and Replication, PowerShell scripting, Python, Debian Linux, Sentinel One EDR
CERTIFICATIONS
Azure Administrator Associate Certification number: |414-1680
ITIL Foundation Certificate Certification number: GR750443581SD