Technical Support-L3 Partner Engagement Dedicated Tech
Position ID L3-002646
WORK EXPERIENCE
Technical Support-L3 Partner Engagement Dedicated Tech
ConnectWise
2nd May 2022 - Present
Mumbai
Achievements / Tasks
- Windows Server Administration with both Physical and Virtual Environment.
- DNS/DHCP/DFS Management.
- Windows Backup Administration for end clients.
- Monitoring the Clients’ endpoint via Auvik Tool.
- Updating daily backup data to End clients.
- Active Directory Administration.
- VMware Administration.
- Antivirus and Patch Management on client machines.
- Basic Knowledge of Sentinel One. Blocking/Whitelisting IP addresses, URLs.
- Basic Knowledge of PowerShell Scripting for AD admin
- SOP Preparation for both partner and end customers.
Senior System Engineer
Wipro Technologies Ltd
Sep’ 2013 – Nov’ 2020
Chennai
Achievements / Tasks
- Supporting and managing Windows 2003/2008/2012/2016 solutions and configurations including knowledge of Windows Clustering, VMware, and Citrix.
- Supporting a Windows environment including Active Directory, Group Policies, User Management, Security Group, and Service Accounts.
- Experience with troubleshooting Active Directory and related services DNS, DHCP, DFS.
- Resolve assigned trouble tickets and maintained accurate status in the Service Now ticketing system.
Technical Solutions Rep II
HEWLETT PACKARD GLOBAL SOFT PVT. LTD
Feb’ 2012 – Sep’ 2013
Chennai.
Achievements / Tasks
- Provided Windows Desktop support for global logistics enterprise users.
- Provided Tier I level support for issues occurs in Windows Servers
2003/ 2008. Including VMs, Citrix VDIs. - Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.
Senior Officer
MAERSK GLOBAL SERVICE CENTER
March’ 2010 – Jan’ 2012
Chennai
Achievements / Tasks
- Provided Windows Desktop support for global logistics enterprise users.
- Provided Tier I level support for issues occurs in Windows Servers
2003/ 2008. Including VMs, Citrix VDIs. - Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.
Support Engineer
CYBERNET -SLASHSUPPORT (CSS)
Jan’ 2007 – March 2010
Chennai
Achievements / Tasks
- Provided technical support on Media and Entertainment domain handling various customers’ query calls and providing remote assistance for customer’s technical issue.
- Provided technical assistance to organization’s field IT team. Support includes installation, configuration of hardware and software to ensure optimal performance.
SKILLS
- Windows Server Administration, Backup Tools Datto, Acronis, Synology, Office 365 - MS Azure Entra, Auvik Network Tool, MS – Exchange Online Administration, Sentinel One, Bit warden Web Vault, Windows Active Directory, VMware vSphere, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control