WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

March 2023 - Present

Mumbai

Achievements / Tasks

• Managing Office 365 Suite, its features, Exchange. Online, OneDrive, (MS Teams), Azure AD (Active Directory), Security & Compliance, Intune, Azure ATP, Cloud App
• Managing & troubleshooting of Azure AD connect.
• Managing user accounts and Office 365 licenses.
• Managing eDiscovery, Litigation hold, email extraction through the Office 365 admin center in the Microsoft using cloud platform or PowerShell cmdlets.
• Managing MS Teams Administration: Manage meetings all org-wide settings, Teams upgrade, and Teams client settings.
• Configuring & Implementing MX, SPF, DKIM, DMARC
• DNS (Domain Name System) records for Domain.

Cloud Senior Analyst

Accenture

17th July 2017 to 26th February 2023

Mumbai

Achievements / Tasks

• Managing and handling the O365 Team
• Managing Office 365 Suite, its features, Exchange. Online, OneDrive, (MS Teams), Azure AD (Active Directory), Security & Compliance, Intune, Azure ATP, Cloud App
• Managing & troubleshooting of Azure AD connect.
• Managing user accounts and Office 365 licenses.
• Managing eDiscovery, Litigation hold, email extraction through the Office 365 admin center in the Microsoft using cloud platform or PowerShell cmdlets.
• Managing MS Teams Administration: Manage meetings all org-wide settings, Teams upgrade, and Teams client settings.
• Configuring & Implementing MX, SPF, DKIM, DMARC
• DNS (Domain Name System) records for Domain.
• Troubleshooting Mail flow issues & client connectivity issues like Outlook and OWA.
• Troubleshooting issues related to Mail-flow, Shared.
• Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security, and compliance.
• Implementing conditional access policies for Azure AD applications.
• Implementation of Seamless Single Sign-On.
• Analyzing change requests by following the ITIL process and implementing the changes as per the client requirements and improving the stability of the environment.
• Working on the priority tickets (P1 and P2) and providing a resolution to them.
• Carrying out the transitions with implementations for the new clients and defining the process for the run support team.

System Engineer

Net Connect (Client- Accenture)

24th November 2014 to 30th June 2017

Mumbai.

Achievements / Tasks

• Working on IT Support and administration across applications like Active Directory, maintaining the infrastructure.
• Resolving incidents, problems, and implementing best practices in change management
• Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery Plans.
• Tracking, logging and responding to support tickets, performing user account maintenance, managing incidents and providing resolution for end-user’s technical challenges.
• Creating Folder groups in File Server and providing Network folder access (Distributed File System (DFS) and NTFS permissions.
• Detecting, logging, categorizing, and prioritizing incidents and providing initial incident support
• Closing incidents after verification from users; defining and planning separate procedures for major incidents

SKILLS

• Office 365 (EXO, MS Teams, OneDrive), Azure Active Directory, Azure AD Connect, Email Gateway (Proofpoint and EOP), Mobile Device Management (Intune), Implementation and Configuration (EXO, Email Security), Active Directory, Windows PowerShell, ServiceNow, DirSync and auto discover, Remote troubleshooting, User Account mgmt, Technical reporting / documentation, Incident and Service request Management, SLA Management, Mentoring / Knowledge Sharing

CERTIFICATIONS

AZ-900:H326-6979

MS-900:H559-4000

SC-900: I324-3170

EDUCATION

B.E (Information Technology)

North Maharashtra University

2012

Jalgaon