Best-of-Breed Security Operations Center (SOC) With Continuum
The fusion of Continuum’s DNA into ConnectWise’s vision for security further sharpens and refines our cybersecurity focus by bringing on the technology and expertise of Continuum’s SOC-as-a-Service Continuum Fortify cybersecurity solution.
We announced the creation of the Technology Solution Provider Information Sharing and Analysis Organization (TSP-ISAO), an independent organization with the mission of advancing cybersecurity resilience for TSPs around the world. The TSP-ISAO will serve as the focal point for dealing with all cyberthreats to TSPs. We have extended an invitation to members of the ecosystem, including rivals, to join forces to better the industry.
Launched ConnectWise Identify
We announced a new cybersecurity risk assessment tool for MSPs to easily assess their own and their customers’ current security posture against a wide variety of malicious cybersecurity threats using the NIST Cybersecurity Framework as the basis for the risk assessments.
Launched the Cybersecurity Booster Program Peer Group
Over two days in August, we worked closely with 23 partners, each with a different level of security experience, to help us focus our security strategy, messaging, and marketing. This community provided valuable insight that allowed us to build an understanding of security centered around mutual success and knowledge building. We have continued to get feedback and hear partner progress through quarterly consulting and monthly check-in phone calls with the participating companies. Together, we have discovered the keys to security success and a foundation to build upon in 2020.
Leveled Up the Power of ConnectWise Automate Cybersecurity With Third Wall
A partnership with an ecosystem solutions partner, Third Wall, unlocked the power of ConnectWise Automate to create a unique security offering that automatically delivers proactive endpoint protection settings with over 50 easy to apply and configure desktop hardening policies, automated seek and destroy routines for compromised or stolen systems, and audit trails for solving for compliance rules, regulations, and forensic analysis needs.
Introduced Single Sign-On (SSO) & Multi-Factor Authentication (MFA) for Streamlined, Layered ConnectWise Software Defense Best Practices
We introduced native SSO to provide an extra level of security, a smoother user experience across ConnectWise software, and a boost to productivity while keeping data secure. The weakest link in the security chain is the end user. To fight back against unprecedented phishing attacks directed at MSPs and RMMs, we’ve implemented mandatory MFA for ConnectWise Automate and ConnectWise Control to neutralize these sophisticated cyberattacks that can cost our partners and their customers millions in damages.
ConnectWise Meets Security & Availability Standard Type 2 SOC 2
We successfully completed a Type 2 Service Organization Control 2 (SOC 2) examination for our flagship software. This recognition demonstrates to our partners that our software can be trusted to adhere to strenuous compliance standards and our commitment to investing in the best security practices internally. We also used the opportunity to hire a dedicated Director of Information Security, exercise cross-functional collaboration between engineering teams and internal security teams and instill security best practices in every phase of product development.