Everyone seems to be advocating some form of ‘ITIL verified’ or ‘certified’ stamp of approval these days. And while that’s all well and good, ConnectWise has been following ITIL (Information Technology Infrastructure Library) best practices long before they were in vogue.
Our mission was (and continues to be) to make ConnectWise a comprehensive business platform for technology-focused companies. As such, we couldn’t have dreamed of developing anything without solid processes in place.
We’re excited to announce that ConnectWise is PinkVERIFY™ certified by Pink Elephant, proving that ITIL ideas and practices are ingrained in our solution’s very DNA.
What’s the big idea with ITIL?
Though the name is a little unusual, the concept isn’t. Its ultimate goal is to lower IT costs while improving customer service. It achieves this by helping you gain technology service delivery efficiency by following specific processes.
If you’ve ever been interested in creating more value around your service delivery or service support, then chances are you’ve heard of ITIL. It’s globally accepted as the blueprint for IT to deliver business value.
eBook - ConnectWise is PinkVERIFY™ certified Learn More
ConnectWise is PinkVERIFY™ certifiedLearn More
How do I start following ITIL practices?
ITIL has been shown to dramatically improve the efficiency of users, but holding accountability to these best practices can be difficult without the correct tools.
Practicing ITIL processes or having a tool that supports ITIL processes gives credibility to the notion that attention will be paid to offering superior service to customers while preventing inefficiencies.
But just having a tool isn’t really enough, is it? You also need a team of trained people ready to assist. With 95% of our ConnectWise Consulting team ITIL certified, we’re ready to help you get up and running quickly.
Need a helping hand?
We’ve been helping thousands of technology companies build more efficient and cost-effective processes for the past 15+ years. Learn how we can help you build ITIL values into your business.
Tip: When looking at business management platforms, consider the foundation of the product and the framework it was built around. ITIL was created based on best practices from leading organisations that are the most competitive and successful in service delivery.
Take a closer look at ConnectWise’s relationship with ITIL.