Wow, 2013 is almost gone, and we’re about to launch into 2014. We want to ring in the New Year by discussing best practices for gaining new clients and retaining existing customers. We know you’ve heard of these tactics before, but it never hurts to refresh on strategy plays that win.

Boost Client Satisfaction with these 10 Tips:

1.       Listen.

Whether in traffic or the conference room, there’s nothing more annoying than someone cutting you off. So stop and listen to your prospect or customer. Make eye contact, and don’t reply until they’re finished.

2.       Ask for Feedback.

It’s easy to misunderstand what your client is trying to achieve. They might not even be able to accurately articulate their end goal without guiding questions.  Once you get the feedback, make sure you enter it into your CRM so you can refer back to those records later.

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Customer Service Strategies That Win

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3.       Demonstrate Value.

Use your newfound and detailed knowledge of their end goal to propose or counter propose with a solution that will achieve this goal.

4.       Show You Care.

Business is getting personal. With the advent of social media, teleworking, and a number of other factors, personal life bleeds into the office frequently. Be empathetic, offering congratulations and condolences when appropriate.

5.       Be Proactive.

We’ve all heard the old adage that a stich in time saves nine. Apply this to your client interactions, too. With an RMM solution, you’ll be able to see potential problems before they become issues, notify your client, and fix them—with little or no downtime.

Next up, read Part II of this series to get more tips on how to wow your clients.

Find Your Competitive Edge

Outpace the competition with customer service that is as stellar as it is consistent.

Start With Our eBook

Find Your Competitive Edge

Outpace the competition with customer service that is as stellar as it is consistent.

Start With Our eBook
Adam Slutskin

Adam Slutskin

Adam’s uncanny ability for uncovering hidden talent, and his dedication to putting customers first, has enabled him to lead his team to record sales month after month. Adam joined ConnectWise in 2010 as a Director...

View Full Profile | Adam Slutskin's LinkedIn

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