No matter how we may resist it, change is often a good thing. Take the project management process, for instance. In previous posts to this series, we looked at how project management can smooth the path to your success—or take you down a bumpy road to failure—depending on how it’s handled.
Evolving your practices for the better requires some careful consideration before any implementation takes place. To get you started, we’ve compiled the list below.
Here are the top 10 questions to ask when making a project management process change:
1. What project management tools do you use and are they meeting your needs?
Pen, paper, and your best employee’s infallible memory simply won’t cut it. ConnectWise and a number of other software offer automated tools to track time against your project agreement, create templates for repeatable processes, keep budget management consistent, set milestones for billing, track project performance, and much more.
2. Is your Statement of Work (SOW) being developed by someone who understands its critical role?
Defining deliverables, process and measurable goals, a properly written SOW is fundamental to the success of a project.
3. Do you conduct a GAP analysis before developing a SOW?
Identifying gaps between ‘what is’ and ‘what is desired’ allows the proposal of realistic solutions and a strong foundation.
4. Do you have dedicated project managers?
A dedicated manager should be focused on moving a project from conception to completion across departments, while allowing minimal interruption to the overall business.
5. Are your project employees shared with other teams, such as Help Desk, Field Service, Network Operation Center, etc.?
Clarify how responsibilities are to be prioritized while the project is underway.
6. Do you use templates to build work plans?
Creating a work plan from scratch is akin to reinventing the wheel. Instead, take advantage of proven, customizable templates for effective, efficient managing of workflow.
7. How do you schedule employees for project work?
Automated systems are best, not just for scheduling, but tracking time.
8. What is your change management process?
A successful approach to change involves clear communication about where you’re going, why, and how you’re planning to get there.
9. If you use subcontractors for project work, how do you monitor their activity?
Incorporate subcontractors’ timelines and deliverables into your internal workflow process for seamless monitoring.
10. How often do you survey customers during the process?
Keeping your finger on your customer’s pulse allows you to be proactive about their expectations and satisfaction level before issues arise. Great communication is the root of creating fantastic customer experience.
We hope these project management process questions were helpful. For more quick tips and project management best practices, download the eBook below.