Having strong security protocols baked into your remote services is critical to success. But sometimes what’s available in your existing solution isn’t enough. The Passportal’s integration is a dynamic combination that adds password protection and documentation management to the roster of security features in ConnectWise Control®.
In this article, I’ll explain how it works to help technology teams close more tickets faster without sacrificing safety for technicians and their end users/end points.
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The Passportal integration in ConnectWise Control is all about efficiency and removing unnecessary clicks to get the information needed. Technicians (hosts) to access credentials securely without having to leave the session, resulting in quicker issue resolution and increased efficiency and security. This is achieved through security groups within the Passportal Ocular™ platform.
Saving time and getting more work done is an excellent goal for resilient technology solution providers (TSPs), but security will always be paramount. Another great reason to enable the Passportal integration within ConnectWise Control is the reporting features with Passportal Ocular™. Ocular™ offers military-grade password, data, documentation management, and more.
In addition to password protected remote access, technicians are also able to view reporting from a single-pane-of-glass view, with the sessions being logged in the Ocular™ platform. Coupled with ConnectWise Control’s reporting capabilities, techs will have everything they need at their fingertips to work more efficiently and effectively.