How ConnectWise Automate can make techs more efficient

| By: Jeff Bishop

The use of automated technology in both the business and consumer realm is evolving rapidly. With the widespread adoption of programs that streamline customer service, outreach, and more, there's no doubt that automation is already playing a significant role in improving the lives of business owners, IT professionals, and consumers alike. And its importance is only going to increase in the years to come.

We’re helping to bridge the gap between the IT of today and tomorrow with ConnectWise Automate®. This tool is designed to boost the effectiveness of your IT teams with flexible remote monitoring and management, automated scripts, remote access, and an improved system designed for patch management. And we’re always working to make it even more powerful. In this quarter alone, you’ll see significant Windows and third-party patching, monitoring, agent deployment, a network probe, and more coming to the ConnectWise Automate Web Control Center through our reimagined and revolutionary interface.

Making automation easier for technicians

Training new IT staff members and getting all employees up to speed on processes and procedures is not a task for the faint of heart. It requires a significant investment of time, money, and effort to get everyone on the same page.

Some IT tools are a mystery. Not ConnectWise Automate. Our tool is designed and crafted specifically with those who will use it the most frequently in mind—technicians!

And that’s just the beginning.

Understanding automated software doesn’t have to feel like a chore. We’ve designed a training program that seamlessly helps techs stay ahead of the fast-evolving automated industry—ensuring you won’t have to worry about a stressful onboarding process when bringing new employees into the fold.

We know that technicians aren’t always glued to their desk. That’s why we’ve made it easy to access ConnectWise Automate from wherever you are. Customers won’t have to wait hours to get a response to an urgent issue while a technician is on the go—and their issues can be resolved remotely at lightning speed.

“The web version has allowed us to take ConnectWise Automate on the road,” says James Bowers, IT operations engineer at Fire Rover. “I am able to work while in the field, make updates that I normally couldn't do, and I can even send scripts right from my mobile phone or even my end user's machine.”

This accessibility also makes it easier to harness remote talent to grow your business.

“Being able to allow our techs to access via web allows us not to need hosted Citrix servers and desktops,” says Levy Berkowitz, chief technology officer and manager of IT services at Databit Inc. “It allows us to hire remote workers much easier. The best part, however, is the ability to give our clients’ support desk access to the portal.”

What’s more, the ConnectWise Automate Web Control Center is simple to access via Mac or PC, respecting your technician’s hardware preferences.

“Love it so far,” says another early adopter, Mark Kennedy, Director of Business Consulting at Master Solutions, LLC. “As a Mac user, it allows me easy access to ConnectWise Automate.”

Bringing more value to you...and your customers

We’re proud to say that we’re the most powerful and customizable remote management and monitoring (RMM) tool on the market. Your employees will adjust with ease with our state-of-the-art software.

But the new ConnectWise Automate Web Control Center isn’t just built around technicians. It’s also designed to help you serve your clients better.

One of the biggest benefits of automation is the way it streamlines communication with your customers, even during offline hours. The ability to set up scripted automated replies improves your response time—and allows your team to focus on higher priority assignments, rather than repetitive manual replies.

Using the new ConnectWise Automate Web Control Center, your IT technicians can also increase the number of services that they’re able to provide customers, making your business even more valuable. And with its improved performance and capabilities, ConnectWise Automate makes it easier than ever to seamlessly support clients all around the world, increasing customer satisfaction—and boosting your profits.

“The web version of ConnectWise Automate has helped us streamline support for our customers globally,” says Dennis King II, corporate IT team lead at Planview. “Our support team is able to assist at breakneck speeds and get our customers back to work faster!”

Bigger, better, faster

ConnectWise is invested in your growth. That’s why we’re focused on scaling the right way, avoiding any growing pains and continuing to provide the exceptional service that our customers have grown to expect from us.

A huge part of our roadmap is ensuring growth beyond 50k+ agents. That means more resources for you and your business to depend on—and more hands on deck working to make ConnectWise Automate better than before.

In the meantime, we’re continuing to bring intuitive updates to ConnectWise Automate every month, meaning the systems you rely on every day will always remain cutting edge.

Your business— and your clients—deserve the best that automation can offer. The right tools can make all the difference.